Make a claim
Popular Searches

We've been helping Australians for 100 years

Learn more

Do you offer transport to medical appointments from rural or regional areas?

When we assess your application or claim, we may ask you to get examined by an independent medical specialist or attend rehabilitation.

We'll always try to organise appointments that are close and convenient to your home. If we can't find a suitable provider nearby and you live in a rural or regional area, we'll pay your reasonable medical appointment transport costs.

We'll also organise flights and accommodation for you to attend medical assessments if needed. If there's a medical reason you can't travel alone, we may pay the travel costs for someone to go with you. You'll need to approve this with us first to confirm what expenses we can reimburse you for. We're here to help you find a suitable solution.

To ensure there's disabled access at your medical appointment, please speak to your personal claims manager.

How helpful was this answer?

More FAQs

If you have the details of the repairer you can give them a call and they can re-schedule it for you.

If your appointment is with one of our Partner Repairers you can call us on 132 132 (7am–8pm AEST/AEDT) and we’ll change the appointment for you.

See more

If you have Comprehensive cover (including Comprehensive Plus and Comprehensive Basics), and the incident you're claiming for is covered under your policy, you can claim taxi fares or rideshare service fees for getting home from an accident, or getting to and from your repairer or hire car provider.

Depending on your level of cover, you can claim these costs of:

  • Up to $250 if you have Comprehensive Plus
  • Up to $150 if you have Comprehensive
  • Up to $75 if you have Comprehensive Basics.

If you are more than 100kms from home and your car can’t be driven after an incident we cover, we’ll cover the costs of emergency transport and accommodation:

  • Up to $1,500 if you have Comprehensive Plus
  • Up to $1,000 if you have Comprehensive
  • Up to $750 if you have Comprehensive Basics or Third Party Fire & Theft.

To make sure you’re covered, let us know before arranging your transport and/or emergency accommodation.

For more information, see our Product Disclosure Statement.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

  • First purchased before 21 April 2024 and not yet renewed
  • Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

See more

Generally, workers' compensation insurance covers employees for wages and medical benefits if they are injured in the course of their employment.

Broadform Liability covers you if you become legally liable to pay compensation (to a person other than an employee) for personal injury or property damage.

See more

Most claims for damage to your home we organise to send a preferred repairer to attend and inspect your property.

When a claim is accepted these repairers can organise the necessary tradespeople to attend and fix the damage.

See more

Yes, you're covered under Home Buildings Insurance for the reasonable costs of temporary accommodation for you, your family and your pets if we agree you can't live in your home.

If you're a tenant and have a Home Contents policy with us, we'll cover reasonable extra rent costs for your temporary accommodation.

See more