What if I need to change the appointment time that's been organised for me with the repairer?

We recommend you first speak with the repairer about your concerns. If you're still unhappy, please contact us and we'll discuss the next steps.

If we authorise and pay for a repairer to fix your vehicle, we offer a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your vehicle.

NRMA Insurance have partnerships with specialist repairers and suppliers.

We engage these partners to assist in your claims process as they can best organise to return you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim.

We consider a defined event to be an event which causes loss, destruction or damage to your insured property. They include, but are not limited to the following:

• fires
• lightning
• storms
• vandalism
• malicious damage

When we assess your application or claim, we may ask you to get examined by an independent medical specialist or attend rehabilitation.

We'll always try to organise appointments that are close and convenient to your home. If we can't find a suitable provider nearby and you live in a rural or regional area, we'll pay your reasonable medical appointment transport costs.

We'll also organise flights and accommodation for you to attend medical assessments if needed. If there's a medical reason you can't travel alone, we may pay the travel costs for someone to go with you. You'll need to approve this with us first to confirm what expenses we can reimburse you for. We're here to help you find a suitable solution.

To ensure there's disabled access at your medical appointment, please speak to your personal claims manager.

Yes, you can choose who repairs your home.

However, if you decide not to use one of our Partner Repairers, we won't be able to warrant the workmanship or repairs that are completed, or assist in managing the repairer throughout the repair on timeframes or quality.

We'll also only pay you the fair and reasonable amount that the repairs should cost.

We have a network of Partner Repairers and suppliers. We engage these preferred repairers to assist in your claims process so they can help in returning you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim. We will also offer a lifetime guarantee on the workmanship of repairs authorised with one of our preferred repairers.