What information do I need to provide when making a car or motorcycle claim?

It's important to get the names and contact details of everyone involved at the scene of the accident. Once you provide us with their details, we'll communicate with them on your behalf.

You can easily provide us with their details online when you make a claim.

For assistance in determining who was at-fault and how to claim, contact the State Insurance Regulatory Authority (SIRA) CTP Assist on 1300 656 919

Yes, you're able to remove a name from a policy in cases involving divorce, separation or death.

To do this, please contact us

First check to make sure everyone's OK and ring 000 in case of injury or hazard.

If your car can't be driven (after an incident we cover) and your policy covers towing, call us 24/7 on 132 132 and we'll arrange a tow for you.

To see if you're covered for towing, read the Policy Disclosure Statement (PDS) on our policy booklets page.

If another car is involved, it's important to try and get the other driver's details. If you can, ask for their:

• Name
• Address
• Licence number
• Car's registration number

It's also helpful to take photos of the damage to both cars.

You don't need to make a claim yourself. Just make sure you tell them you're insured with NRMA Insurance and give them your details including:

• Your registration details
• The state and territory where your vehicle is registered
• Your full name, address and contact details
• If applicable - the vehicle owner's contact details

Determining who's responsible for an accident is assisted by the road rules, and establishing if there's any negligence that's contributed to the accident.

When we review who's responsible for an accident we'll ask for all drivers involved in the accident for their version of the incident.

The decision can also be helped by any diagrams and photos that you or the other drivers may have, any witness statements and the map location of the accident.

If you receive demands from another insurance company or the other driver involved you're able to contact us to lodge a claim and we can act on your behalf in dealing with the other party.

Your No Claim Bonus won't be affected if:

• You were in an accident that wasn't your fault, and
• You give us the name and address of the driver who was at-fault.

Your No Claim Bonus might be affected if:

• You were in an accident that was your fault, or
• Your vehicle was damaged by storm or theft.

Your No Claim Bonus won't be affected if you can't be reasonably be expected to provide the other driver's details. (For example, if the damage occurred while your vehicle is parked and you're away from the vehicle.)

Call us on 131 123 to find out exactly how your No Claim Bonus could be affected by your claim. For more information, read the Premium, Excess and Discounts Guides on our policy booklets page.

Important: We're phasing out our No Claim Bonus. If you currently have a No Claim Bonus, it will apply until you next renew.