I'm not sure which vehicle caused an accident, what do I do?

It's important to get the names and contact details of everyone involved at the scene of the accident. Once you provide us with their details, we'll communicate with them on your behalf.

You can easily provide us with their details online when you make a claim.

If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle online by using Service NSW Check registration

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

If you're injured in a motor vehicle accident caused by a vehicle with an NRMA NSW CTP Green Slip, we can help you with your recovery and return to work. You may be eligible to claim for:

• A percentage of any income you've lost (if time off work is required to recover)
• Reasonable treatment and rehabilitation expenses
• Commercial attendant care (for help needed around the home)
• Compensation if a relative passes away
• Funeral expenses

You don't need to make a claim yourself. Just make sure you tell them you're insured with NRMA Insurance and give them your details including:

• Your registration details
• The state and territory where your vehicle is registered
• Your full name, address and contact details
• If applicable - the vehicle owner's contact details

Determining who's responsible for an accident is assisted by the road rules, and establishing if there's any negligence that's contributed to the accident.

When we review who's responsible for an accident we'll ask for all drivers involved in the accident for their version of the incident.

The decision can also be helped by any diagrams and photos that you or the other drivers may have, any witness statements and the map location of the accident.

• If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the State Insurance Regulatory Authority (SIRA) CTP Assist on 1300 656 919
• For vehicles registered in another state, you'll need to contact the relevant CTP regulatory authority in that state to find out details of the CTP insurer
• If you're not sure which vehicle caused the accident, you can call the SIRA CTP Assist on 1300 656 919

If you receive demands from another insurance company or the other driver involved you're able to contact us to lodge a claim and we can act on your behalf in dealing with the other party.

By adding lay up cover you may reduce your premium (and the cover we provide) for an agreed time while you're not using your boat.

We cover your boat in the lay up period you choose. You can't use your boat in that time and you must keep it securely on a trailer or dry stored at the address shown on your policy.

We also cover your boat in the lay up period if you're taking your boat for a scheduled service or to be repaired.

If you want to use your boat during the lay up period, we'll only cover it if:

• You tell us you're going to use it
• We agree to cover you for that use, and
• You pay us any additional premium that applies.

The most important information to try to get from the incident is the name and residential address of any drivers or riders involved in the accident. It's also helpful to get their phone number and licence details.

If possible, it also helps to get the make, model and number plate of any vehicles involved, plus the contact details of anyone who witnessed the accident.

For comprehensive policies, if you can provide the name and residential address of the other driver or rider who is fully at-fault, you won’t have to pay the excess. It also means we can deal directly with all the people involved on your behalf.

If the vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)