What information do I need to provide when making a car or motorcycle claim?

It's important to get the names and contact details of everyone involved at the scene of the accident. Once you provide us with their details, we'll communicate with them on your behalf.

You can provide us with their details online when you make a claim.

First, check to make sure everyone's OK and call 000 in case of injury or hazard.

If your car can't be driven (after an incident we cover) and your policy covers towing, call us 24/7 on 132 132 and we'll arrange a tow for you.

To see if you're covered for towing, read the Policy Disclosure Statement (PDS) on our policy booklets page.

If another vehicle is involved, it's important to try and get the other driver's details. If you can, ask for their:

• name
• address
• licence number
• vehicle registration number.

It's also helpful to take photos of the damage to any vehicles involved.

We refer to the road rules to help us determine who may be responsible for an accident and whether negligence contributed to the event.

When we review who's responsible for an accident we'll ask for all drivers involved in the accident for their version of the incident.

The decision can also be helped by any diagrams and photos that you or the other drivers may have, any witness statements and the map location of the accident.

If you receive demands from another insurance company or another driver involved, you can contact us to lodge a claim and we can act on your behalf in dealing with the other party.

For assistance in determining who was at-fault and how to claim, contact the insurance regulatory authority in your state:

• New South Wales: State Insurance Regulatory Authority (SIRA)
• Australian Capital Territory: Motor Accident Injuries Commission (within the ACT Department of Treasury)
• Tasmania: Motor Accident Insurance Board (MAIB)
• Queensland: Motor Accident Insurance Commission (MAIC)
• South Australia: CTP Insurance Regulator
• Western Australia: Insurance Commission of Western Australia (ICWA)
• Victoria: Transport Accident Commission (TAC)
• Northern Territory: Motor Accidents Compensation Commission

Yes, you're able to remove a name from a policy in cases involving divorce, separation or death.

To do this, please contact us

You don't need to make a claim yourself. Just make sure you tell them you're insured with NRMA Insurance and give them your details including:

• Your registration details
• The state and territory where your vehicle is registered
• Your full name, address and contact details
• If applicable - the vehicle owner's contact details

Your No Claim Bonus won't be affected if:

• You were in an accident that wasn't your fault, and
• You give us the name and address of the driver who was at-fault.

Your No Claim Bonus might be affected if:

• You were in an accident that was your fault, or
• Your vehicle was damaged by storm or theft.

Your No Claim Bonus won't be affected if you can't be reasonably be expected to provide the other driver's details. (For example, if the damage occurred while your vehicle is parked and you're away from the vehicle.)

Call us on 131 123 to find out exactly how your No Claim Bonus could be affected by your claim. For more information, read the Premium, Excess and Discounts Guides on our policy booklets page.

Important: We're phasing out our No Claim Bonus. If you currently have a No Claim Bonus, it will apply until you next renew.