Where can I find my business insurance certificates and documents?

When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also get your renewal documents or Certificate of Insurance through your online account:

1. Log in to your account
2. Click View Policy
3. Navigate to the area called Policy Documents.

You can receive some policy documents by email (like your Certificate of Currency and Certificate of Insurance).

You can change your preferences from post to email when you log in to your account.

For property insured in NSW, QLD, ACT and TAS

1. Log in or register now
2. Select Contact details
3. Select edit on the section marked How to Contact Me and follow the instructions.

For property insured in SA, WA and the NT

• Log in to your account
• Select your policy
• Update your preference under policy contact details.

Learn more about switching to paperless in your state or territory

A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers.

To certify your documents:

1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024:

1. Log in to your account
2. Click Policy documents
3. Select your policy and follow the prompts.

For all other policies

1. Log in to your account
2. Click your policy from the dashboard
3. Follow the prompts.

To get a copy of your tax invoice sent to you by email for your motor, home or landlord policies:

1. Log into your account
2. Select Policy documents from the top dashboard
3. Select the relevant policy
4. In the Tax Invoice area, click the button to request your tax invoice
5. Your tax invoice will then be available for download in your account or emailed to you within 15 min

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

1. Log in to your account
2. Find your policy and select View policy
3. Scroll down to Insured drivers and select Edit
4. Select Add another driver
5. Enter the new driver's details and click Confirm driver
6. Check the new details are correct then select Continue
7. If you need to make an additional payment to add this driver, enter your payment details and select Pay now (payments can take up to three business days to complete).

For all other policies

1. Log in to your account
2. Find your policy and select View policy
3. Locate the asset you wish to change and select See more details
4. Scroll to Edit listed drivers
5. Enter the date you wish to add them from
6. Click Add driver
7. Enter the new driver’s details and click Save
8. If you need to make an additional payment to add this driver, press Continue to payment and enter your payment details.