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To find information on your closest branch, use the branch locator on the contact us page.

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We cover anyone who drives your car, even if you haven't listed them on your policy.1

However, the excess payable may be affected if a driver isn’t listed.

  • An additional excess (known as an undisclosed driver excess) applies where a driver is 25 years of age or older and is not listed on your policy
  • A higher additional excess (known as an undisclosed driver age excess) applies if the unlisted driver is under 25 years of age
  • You won't have to pay either of these additional excesses if the driver is listed on your policy.

Special note for learner drivers:

You don't need to list learner drivers on your policy. Instead, we base any excess related to a claim when the vehicle was driven by a learner driver on the excess of the supervising driver. This excess may be higher if the supervising driver is not listed on your policy.

Things you should know

1 Cover is subject to standard underwriting guidelines and policy terms.

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You’ll need to tell us if you change the address where your insurance covers you or your mailing address.

Changing your insured address when you renew

For car policies:

  1. Log in or register now
  2. Find your policy and select Review renewal
  3. Go to How you use your car and select Change how you use your car
  4. Follow the prompts to change your address.

For all other policies, call us.

Changing your insured address at any other time

For car, caravan, motorcycle, or trailer policies:

  1. Log in or register now
  2. Find your policy and select View policy
  3. Find your vehicle and select View all details
  4. Go to Car usage and select Edit car usage
  5. Follow the prompts to change your address.

For all other policies, call us.

To change your mailing address:

  1. Log in or register now
  2. Select Settings
  3. Select Change how you receive your policy documents and bills
  4. Follow the prompts to change how you receive your policy documents and bills.
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NRMA* no longer offers touring maps, street directories or travel guides.

If you're thinking about going on holiday, NRMA can help guide you on everything from road trip ideas to safety advice and motoring tips. You can also use their online trip planner to work out the best route for you.

* National Roads and Motorists' Association Limited, ABN 77 000 010 506, trading as the NRMA, is a separate and independent company from Insurance Australia Limited, ABN 11 000 016 722, trading as NRMA Insurance. “NRMA” provides roadside assistance, membership, the My NRMA app, My NRMA Rewards, and other road and travel products and services.

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Provided all the information matches with Service NSW's records, it can take up to an hour for your payment details to be transferred electronically. This is known as an Electronic Green Slip, or e-Green.

After you get your Green Slip from us, we suggest you wait an hour before contacting Service NSW to complete your registration.

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Cover notes are temporary insurance contracts that are offered until a full insurance policy is issued.

We don't offer cover notes. However, if you take out a policy with us, we provide a 21 day cooling off period in case you change your mind.

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