We've been helping Australians for 100 years
Talking through your options to help you stay insured.
Call us so we can talk about options. This may include reviewing your policy, benefits and payment options, and we may refer you to extra help.
We may be able to provide some assistance. Call us or get in touch with your claims specialist to talk about options including:
We may be able to provide some assistance. Call us to talk about options including:
You may be entitled to sick or carer’s leave, depending on whether you or a family member is sick. Speak to your employer and read about your rights as an employee.
If you live in a rural or remote area, you may be eligible to use your state or territory’s Patient Assisted Travel Schemes for help with travel costs.
You may be eligible for government support if you or a loved one has a severe illness. If you have a concession or healthcare card, you may be able to get rebates or other benefits.
You may be able to receive a portion of your income while you’re unable to work if you have income protection insurance.
If you’re not sure about your life insurance, see if you’re covered through your superannuation fund.
If you have a current policy with us, you and your family can access free, confidential counselling through Sonder.
Call us on 132 132 and we’ll help you get set up. Sonder is a separate entity to NRMA Insurance and your sessions are private. Your details aren’t passed on to us, and it won’t affect your policies.
If you’re struggling with debt, you can speak to the National Debt Hotline.
Call 1800 007 007 or use the live chat at ndh.org.au.
Lifeline is a free and confidential 24-hour crisis support and suicide prevention service.
Call 13 11 14 or visit lifeline.org.au.
If you’re impacted by family and domestic violence, we’re here to talk.
Call 132 132 during business hours and ask to speak to the Customer Help Team.
Call 132 132 and tell us you’d like to use an interpreter, and we’ll arrange it for you.
Our consultants have access to over 150 languages through independent interpreter services.
Do you live in Sydney and speak Arabic, Cantonese or Mandarin?
If you have a speech communication difficulty, the National Relay Service (NRS) is a free, confidential service you can use to speak to us.
They offer several ways to make a call, including text, captions, SMS, voice or video. Find the option that best suits your needs.
Connect to the NRS through your chosen channel and provide the Relay Officer with our phone number (132 132) so they can connect your call.
You can also talk to us via NRMA Insurance web chat. Live chat with one of consultants when you log in to your account.