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Support if you’re dealing with severe illness

Talking through your options to help you stay insured.

Call 132 132

How we can help you through this

Call us so we can talk about options. This may include reviewing your policy, benefits and payment options, and we may refer you to extra help.

Call 132 132

Looking for financial support?

Having trouble paying an excess?

We may be able to provide some assistance. Call us or get in touch with your claims specialist to talk about options including:

  • Deducting your excess from your settlement
  • Extending your payment due dates
  • Applying for financial hardship.

Having trouble covering your premiums?

We may be able to provide some assistance. Call us to talk about options including:

  • Extending your payment due date
  • Changing how frequently you pay
  • Reviewing your optional benefits.
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See what you’re eligible for

Have you spoken to your employer?

You may be entitled to sick or carer’s leave, depending on whether you or a family member is sick. Speak to your employer and read about your rights as an employee.

Concerned about the cost of travel to treatment?

If you live in a rural or remote area, you may be eligible to use your state or territory’s Patient Assisted Travel Schemes for help with travel costs.

Do you have a concession or health care card?

You may be eligible for government support if you or a loved one has a severe illness. If you have a concession or healthcare card, you may be able to get rebates or other benefits.

Are you covered by any life insurance?

You may be able to receive a portion of your income while you’re unable to work if you have income protection insurance.

If you’re not sure about your life insurance, see if you’re covered through your superannuation fund.

Specialised support services

Get free, confidential counselling

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder.

Call us on 132 132 and we’ll help you get set up. Sonder is a separate entity to NRMA Insurance and your sessions are private. Your details aren’t passed on to us, and it won’t affect your policies.

Help to get your finances back on track

If you’re struggling with debt, you can speak to the National Debt Hotline.

Call 1800 007 007 or use the live chat at ndh.org.au.

Crisis support

Lifeline is a free and confidential 24-hour crisis support and suicide prevention service.

Call 13 11 14 or visit lifeline.org.au.

Family and domestic violence support

If you’re impacted by family and domestic violence, we’re here to talk.

Call 132 132 during business hours and ask to speak to the Customer Help Team.

Get help in your preferred language

Call 132 132 and tell us you’d like to use an interpreter, and we’ll arrange it for you.

Our consultants have access to over 150 languages through independent interpreter services.

Do you live in Sydney and speak Arabic, Cantonese or Mandarin?

Find a branch to get help in your language.

Are you d/Deaf or hard of hearing?

If you have a speech communication difficulty, the National Relay Service (NRS) is a free, confidential service you can use to speak to us.

They offer several ways to make a call, including text, captions, SMS, voice or video. Find the option that best suits your needs.

Connect to the NRS through your chosen channel and provide the Relay Officer with our phone number (132 132) so they can connect your call.

You can also talk to us via NRMA Insurance web chat. Live chat with one of consultants when you log in to your account.