NRMA Partner Repairers are regularly audited to ensure they deliver technical excellence and great service. They've all signed up to our smash repair quality program. We publish those results annually and we're the only insurer to do so.

To be a Partner Repairer we began a process where we gave repair shops in Australia the opportunity to partner with us. We chose our partners based on customer service, industry experience, location, facilities and quality of repairs. Some of these innovative smash repair businesses use smart systems, and the latest repair technology and processes to deliver consistent high quality work.

In addition to choosing partners, we included some exclusive partners, who work only for us. Their premises are purpose-built and designed to give our customers a faster turnaround at the same high quality they expect.