Privacy, security & identity theft

Privacy Policy

When we collect your personal information, our commitment to the protection and privacy of your personal information is a priority.

Our Privacy Policy provides details about the management of your personal information including:

  • How we collect and hold it
  • Purposes for which we collect, hold, use and disclose it
  • How you can access your personal information, seek correction of it
  • What to do if you have a complaint about our handling of your personal information.

Online Privacy Statement and Online Security Statement

Our Online Privacy Statement and our Online Security Statement provide further details concerning the management of your personal information online.

In these documents, the terms “we”, “our” and “us” refer to Insurance Australia Limited ABN 11 000 016 722 (trading as NRMA Insurance) and its related entity Insurance Manufacturers of Australia Pty Limited ABN 93 004 208 084.

If you have any questions about privacy and security, please email us or call us on 132 132 7am–10pm, 7 days.

Identity Theft

Identity Theft is where a criminal is able, through deception, to obtain enough personal and information about you so as to fool organisations into believing they are dealing with their customer. This is a significant problem in Australia today and it's important to keep an eye on any policies you hold.

How can you tell if this has happened to you?

One common signal that you are the target of identity crime is unexpected changes to your bank and insurance policies.

What can you do?

If you think that there's been changes to your insurance policies with us that you suspect were caused by an unauthorised person, such as the addition of new policies, or changes to your address or date of birth, please contact us on 132 132.

For more tips on protecting yourself against identity crime, visit the Australian Federal Police website.