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Choosing home insurance

By NRMA Insurance
17 June, 2026
5 min
WRITTEN BY HUMANS

Learn how to choose a home insurance policy in four simple steps.

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  • The Product Disclosure Statement (PDS) is an important document that helps you understand the financial product you are purchasing.
  • Understanding your home’s risks, including local crime statistics and susceptibility to natural events, can help determine the type and extent of insurance you choose.
  • Building insurance, contents insurance and combined home and contents insurance are 3 common types of insurance that people choose.
  • The cost of home insurance is determined by many different factors.

Step 1: Understanding the PDS and insurance jargon

When you see or hear an ad for insurance, you’ll usually be guided to “consider the Product Disclosure Statement (PDS)” when making your choice. This is because the PDS is intended to be the main source of truth that sets out the terms and conditions of a financial product, including what is and isn’t covered. In Australia, it’s a legal requirement for financial service providers (like NRMA Insurance) to provide a PDS document so you can make an informed purchasing decision.

What an insurance PDS typically includes:

  • key features and benefits
  • cover limits and exclusions, including when and how they apply
  • claim examples and scenarios
  • cooling off periods
  • information about who is providing the product, as well as any partner repairers.

Why reading the PDS is important:

A.I generated summaries, website content and blog posts, can provide really useful information about what you might expect from an insurance policy, but they might not go into as much depth or detail about all the conditions of a policy. This is why it’s important to look at the PDS alongside these helpful resources before making a decision; it goes into the specifics.

Learning the lingo:

Sometimes reading a PDS feels like reading another language. Here are some key terms you might come across, and what they mean in simple language:

ExcessThe amount of money you might pay if you make a claim. Sometimes an excess may need to be paid before a claim is settled.
PremiumThe amount you pay each year to be insured. Sometimes it’s paid upfront, sometimes it’s paid in instalments.
Sum insuredThe most an insurer may pay if you make a claim under your policy. For example, it may be based on the estimated replacement or rebuild value of your home and/or contents (subject to policy terms and conditions) and may be stated on your Certificate of Insurance.
AccidentA sudden, unexpected and unintended event that was not intended or expected.
Total lossWhen an insurer finds something to be beyond repair, or if something is stolen and can’t be recovered.

Step 2: Identifying your home’s risks

Risk refers to the chance of something going wrong, like a break-in or bushfire. The decision to purchase a home insurance policy is usually based on weighing up the likelihood of an unforeseen event occurring that may lead to financial loss. The policy may help offset some of that risk, so you’re not left entirely out of pocket should the unexpected event occur (provided the event is covered by the policy).

By understanding your home’s risks, you can make a more informed decision about the type and extent of insurance you might need. Get started by:

  • exploring the latest crime statistics available in your local area
  • checking your local council’s property maps to assess fire, flood and storm hazards
  • attending an Australian Red Cross EmergencyRedi workshop to learn about preparedness and household resilience.

Step 3: Understanding the different types of home insurance

There are all sorts of policies available to suit different types of living arrangements and circumstances. Here’s a summary of 3 of the main home insurance policies people consider:

Building insurance

Generally covers the physical structure of your home and its permanent fixtures from events like fires, storms, floods and malicious damage (subject to policy terms and exclusions). Basically, if your home was tipped upside down, it’s the stuff that wouldn’t fall out that would typically be covered.

Who it suits: owner-occupiers, property investors.

What it can cover: walls, floors, roofs, garages, sheds and built-in appliances.

Contents insurance

Generally covers the things you keep inside of your home from events like theft, fire, flood and in some circumstances, accidental damage (subject to policy terms and exclusions).

Who it suits: owner-occupiers, renters, apartment residents.

What it can cover: clothes, furniture, carpets and rugs, whitegoods, electronics, and more.

Combined home and contents insurance

As the name suggests, this cover typically combines building cover with contents cover in a single policy (subject to the terms set out in the PDS).

Who it suits: owner-occupiers.

What it can cover: the physical structure of the home, plus your personal belongings.

Step 4: Understanding the cost of home insurance

Many different factors are used to determine home insurance premiums. Depending on the policy, this might include:

  • Location: whether you’re in an urban or rural location and the various risks relevant to your area, such as flood, bushfire or high crime rates.

  • Quality: some fixtures and fittings of a home may be more expensive to replace than others, impacting what it might cost to insure them.

  • Value: some contents may be worth more than others, for example, a toaster from Kmart will likely cost less to replace than a Smeg.

  • Optional extras: whether you add on extra cover in addition to standard policy inclusions. For example, some NRMA Home Insurance policies don’t automatically include Portable Contents cover or Accidental Damage, instead allowing it to be added as an optional extra. 

You may also want to check that you’re not under- or over-insured, as this may impact what you pay overall and the amount you may be able to claim. When working out the sum-insured amount for your home, contents or both, it’s often helpful to:

  • Create a home inventory of all your belongings, including how much they cost when you first purchased them, and how they are worth now if you were to replace them like-for-like.

  • Determine what it would cost to rebuild or repair your home if it was damaged or destroyed. This might involve getting a professional appraisal or valuation. When doing this, consider factoring in things like the cost of labour as well as materials to achieve a like-for-like result.

  • Use an online home value calculator1 to generate a preliminary estimate of what your building and belongings might be worth.

The key takeaways

Only you can decide what type of home insurance may or may not be right for you, by considering all your personal circumstances alongside the ins and outs of any given policy. To do this, remember to:

  • Check the PDS alongside your other research to make sure you have all the information you need to make an informed decision.
  • Familiarise yourself with risks that might be specific to your home and local area.
  • Understand the difference between different types of policies.
  • Thoroughly consider the value of your home and belongings when determining the amount you want to be insured for.

Helping you protect your home

Get cover for your most precious asset with an NRMA Home Insurance policy.

1The Cordell Sum Sure Estimate is an estimate of the cost to rebuild the improvements on your property and is generated by the Cordell Sum Sure Calculator which uses available property attribute information (including information you input or confirm) and/or information collated by Cotality about the subject property (from insurers and other third party sources) and analyses them against construction industry data to statistically derive a rebuild estimate through a series of computer implemented algorithms (Cordell Sum Sure Estimate).

The Cordell Sum Sure Estimate does not take into account individual design features, site specific conditions, structural conditions and materials, local planning laws or any other regulations and may not be suitable for your particular circumstances. The Cordell Sum Sure Estimate is an indicative guide only and must not be relied upon as an accurate representation on the costs associated with rebuilding your property or in lieu or appropriate professional advice.

While Cotality uses commercially reasonable efforts to ensure the Cordell Sum Sure Estimate is current, Cotality does not warrant the accuracy, currency or completeness of the Cordell Sum Sure Estimate and to the full extent permitted by law excludes all loss or damage howsoever arising (including through negligence) in connection with the Cordell Sum Sure Estimate.

Information is current as at the date of publication and may be subject to change. All content on the NRMA Insurance Blog is intended to be general in nature and does not constitute and is not intended to be professional advice. It does not take into account your individual objectives, financial situation or needs. References to third-party organisations, products, services or brands on the NRMA Insurance Blog are for informational purposes only and do not imply any affiliation with or endorsement by NRMA Insurance, unless expressly stated otherwise.

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