CTP Claims Information South Australia

If you’re eligible to make a claim, you may get support with treatment, rehab and getting back to your normal activities or work. This usually depends on you not being at fault for the accident.

If your treatment is related to your injury and considered reasonable and necessary, it may be covered if you’re eligible to make a claim. In some cases, treatment may be approved while fault is still being worked out.

You can usually make a claim if you were injured in an accident and were not at fault.

You should lodge your claim as soon as possible, ideally within six months of the accident. If it has been more than six months (but less than three years), we will ask you to explain why there has been a delay.

Your claim generally continues until your injuries have recovered or stabilised.

You may still get approval for treatment while fault is being worked out if it’s needed for your injury.

In most cases, you won’t be eligible for ongoing benefits if you were at fault.

Talk to your Claims Consultant first. You can then ask for it to be reviewed or resolved through a conciliation process.

It’s a structured meeting where both sides work together to try to resolve a dispute.

Your claim is finalised once your treatment is complete and your injury has recovered or stabilised.