Can I receive my documents by email?

When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also view and download your Certificate of Insurance in your online account.

Downloading your Certificate of Insurance when you renew

For car, home, or landlord policies:

1. Log in or register now
2. Find your policy and select Review renewal
3. In the Renewal documents section, select Certificate of Insurance / Tax Invoice.

For boat, caravan, classic vehicle, motorcycle, motorhome, or trailer policies:

1. Log in or register now
2. Select the Documents page
3. Find your policy and select View documents
4. Find your Certificate of Insurance / Tax Invoice Renewal and select View document.

Downloading your Certificate of Insurance at any other time

1. Log in or register now
2. Select Documents page
3. Find your policy and select View documents
4. Find the document and select View document.

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1. Log in or register now
2. Click your policy from the dashboard
3. Follow the prompts.

You can request your Certificate of Currency in your online account.

1. Log in or register now
2. Select the Documents page
3. Find your policy and select View documents
4. Find the Certificate of Currency section and select Request documents
5. Follow the prompts to have your Certificate of Currency sent to you by email or post.

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You can get a copy of your Certificate of Currency, Certificate of Insurance or tax invoice online. Log in to your account, then:

1. Find your Business Insurance policy and select View policy
2. Under Policy Documents, select Email me my Certificate of Currency to get a copy of your Certificate of Currency, or
3. Select View all Policy Documents to view and request a copy of your Certificate of Insurance or tax invoice.

A Certificate of Currency is proof that you have an active policy.

A Certificate of Insurance shows what your policy covers, the amount covered and the period of cover.

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When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

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To get a copy of your tax invoice sent to you by email for your motor, home or landlord policies:

1. Log into your account
2. Select Policy documents from the top dashboard
3. Select the relevant policy
4. In the Tax Invoice area, click the button to request your tax invoice
5. Your tax invoice will then be available for download in your account or emailed to you within 15 min

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