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Can I receive my documents by email?

You can receive some policy documents by email (like your Certificate of Currency and Certificate of Insurance).

You can change your preferences from post to email when you log in to your account.

For property insured in NSW, QLD, ACT and TAS

  1. Log in or register now
  2. Select Contact details
  3. Select edit on the section marked How to Contact Me and follow the instructions.

For property insured in SA, WA and the NT

Learn more about switching to paperless in your state or territory

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More FAQs

When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also get your renewal documents or Certificate of Insurance through your online account:

  1. Log in to your account
  2. Click View Policy
  3. Navigate to the area called Policy Documents.
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You can get a copy of your Certificate of Currency, Certificate of Insurance or tax invoice online. Log in to your account, then:

  1. Find your Business Insurance policy and select View policy
  2. Under Policy Documents, select Email me my Certificate of Currency to get a copy of your Certificate of Currency, or
  3. Select View all Policy Documents to view and request a copy of your Certificate of Insurance or tax invoice.

A Certificate of Currency is proof that you have an active policy.

A Certificate of Insurance shows what your policy covers, the amount covered and the period of cover.

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When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

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For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024:

  1. Log in to your account
  2. Click Policy documents
  3. Select your policy and follow the prompts.

For all other policies

  1. Log in to your account
  2. Click your policy from the dashboard
  3. Follow the prompts.
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To get a copy of your tax invoice sent to you by email for your motor, home or landlord policies:

  1. Log into your account
  2. Select Policy documents from the top dashboard
  3. Select the relevant policy
  4. In the Tax Invoice area, click the button to request your tax invoice
  5. Your tax invoice will then be available for download in your account or emailed to you within 15 min
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