What documentation do I need to provide when making a claim?

It's easy to make most claims online or by using the NRMA Insurance mobile app. However, if you'd prefer to call 131 123, we're available 24/7.

When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also get your renewal documents or Certificate of Insurance through your online account:

1. Log in to your account
2. Click View Policy
3. Navigate to the area called Policy Documents.

This depends on the types of items that you're claiming for.

Contents items such as electrical items generally are referred to a specialist supplier that can assist in the replacement process.

We can also sometimes choose to settle you with a store credit or cash settlement and where possible, repair or restore content items.

You don't need to call the police for every incident, however you should call them if:

• You feel unsafe
• The accident is causing a traffic hazard
• You believe alcohol or drugs may be involved

Most importantly, call an ambulance first on 000 if you or anyone else is injured.

You can receive some policy documents by email (like your Certificate of Currency and Certificate of Insurance).

You can change your preferences from post to email when you log in to your account.

For property insured in NSW, QLD, ACT and TAS

1. Log in or register now
2. Select Contact details
3. Select edit on the section marked How to Contact Me and follow the instructions.

For property insured in SA, WA and the NT

• Log in to your account
• Select your policy
• Update your preference under policy contact details.

Learn more about switching to paperless in your state or territory

The best way to see how to make a claim is to visit nrma.com.au/claims, select your type of policy and follow the steps. You can also call us on 131 123 – we're available 24/7.

For us to apply the Primary Producer concession to your CTP policy, we'll need to sight one of the following documents:

• A Primary Producer Declaration issued by Transport for NSW
• A Primary Producer Declaration certified by a qualified accountant within the last 12 months
• Most recent tax averaging certificate, less than 2 years old
• Most recent tax assessment notice, less than 2 years old
• A letter from the Australian Taxation Office, less than 2 years old

Please have these available and call us on 132 132 or visit us at your local branch

We may ask you to provide information to help us process your claim, such as:

• Purchase receipts
• Photos of the damage
• Credit cards or bank statements

You can upload any documents or information online using your account.

A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers.

To certify your documents:

1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original

Take photos of the accident if you can. Pictures of damaged vehicles or property, the location of the incident, number plates and the other driver's licence details will all be useful for your claim.