How do I get a tax invoice for my policy?

When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also get your renewal documents or Certificate of Insurance through your online account:

1. Log in to your account
2. Click View Policy
3. Navigate to the area called Policy Documents.

You can get a copy of your Certificate of Currency, Certificate of Insurance or tax invoice online. Log in to your account, then:

1. Find your Business Insurance policy and select View policy
2. Under Policy Documents, select Email me my Certificate of Currency to get a copy of your Certificate of Currency, or
3. Select View all Policy Documents to view and request a copy of your Certificate of Insurance or tax invoice.

A Certificate of Currency is proof that you have an active policy.

A Certificate of Insurance shows what your policy covers, the amount covered and the period of cover.

You can receive some policy documents by email (like your Certificate of Currency and Certificate of Insurance).

You can change your preferences from post to email when you log in to your account.

For property insured in NSW, QLD, ACT and TAS

1. Log in or register now
2. Select Contact details
3. Select edit on the section marked How to Contact Me and follow the instructions.

For property insured in SA, WA and the NT

• Log in to your account
• Select your policy
• Update your preference under policy contact details.

Learn more about switching to paperless in your state or territory

For us to apply the Primary Producer concession to your CTP policy, we'll need to sight one of the following documents:

• A Primary Producer Declaration issued by Transport for NSW
• A Primary Producer Declaration certified by a qualified accountant within the last 12 months
• Most recent tax averaging certificate, less than 2 years old
• Most recent tax assessment notice, less than 2 years old
• A letter from the Australian Taxation Office, less than 2 years old

Please have these available and call us on 132 132 or visit us at your local branch

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024:

1. Log in to your account
2. Click Policy documents
3. Select your policy and follow the prompts.

For all other policies

1. Log in to your account
2. Click your policy from the dashboard
3. Follow the prompts.