I need emergency repairs to my home. What should I do?

We recommend you first speak with the repairer about your concerns. If you're still unhappy, please contact us and we'll discuss the next steps.

If we authorise and pay for a repairer to fix your vehicle, we offer a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your vehicle.

We pay up to $800 for reasonable emergency repair costs you need to make, so that your caravan is safe to use or tow. We'll also pay the cost for your caravan or trailer to be towed from the incident scene to a repairer or safe place.

For more information, see our Product Disclosure Statements.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

Yes, you can claim up to $800 for emergency repairs to your car if they're needed to make it safe to drive, and are the result of a covered incident. This applies to Comprehensive, Comprehensive Basics and Third Party Fire and Theft.

If you have Comprehensive Plus Insurance, you can claim up to $1,000.

This benefit isn't available with Third Party Property Damage Insurance.

Yes, you can choose who repairs your home.

However, if you decide not to use one of our Partner Repairers, we won't be able to warrant the workmanship or repairs that are completed, or assist in managing the repairer throughout the repair on timeframes or quality.

We'll also only pay you the fair and reasonable amount that the repairs should cost.

We have a network of Partner Repairers and suppliers. We engage these preferred repairers to assist in your claims process so they can help in returning you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim. We will also offer a lifetime guarantee on the workmanship of repairs authorised with one of our preferred repairers.