What if I'm not happy with the repairs?

You can choose your own repairer to fix your car with Comprehensive or Comprehensive Plus Insurance, if you've added the 'Any Repairer' option. Our Comprehensive and Comprehensive Plus Insurance automatically includes access to our extensive Partner Repairer network. We've partnered with trusted businesses to deliver quality, safe repairs and have you back on the road as soon as possible.

If you have a Motorcycle Insurance policy, you can use any licensed repairer of your choice to fix your motorcycle.

If you have the details of the repairer you can give them a call and they can re-schedule it for you.

If your appointment is with one of our Partner Repairers you can call us on 132 132 (7am–8pm AEST/AEDT) and we’ll change the appointment for you.

If we authorise and pay to repair your home we provide a lifetime guarantee.

This means that we'll repair any defects that were caused by poor workmanship by one of our partner repairers.

We don't guarantee repairs that you authorise yourself or organise if we cash settle your claim.

• We'll arrange a convenient time with you to inspect the damages you're claiming for
• We'll let you know what needs to be repaired. If there's anything that won't or can't be repaired, we'll explain why
• For most claims we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done
• If you have a builder or tradesperson you would prefer to use, simply let us know

To discuss your emergency repair options, call us straight away on 131 123. We're available 24/7.

If we authorise and pay for a repairer to fix your car, we provide a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your car.

Yes, you can claim up to $800 for emergency repairs to your car if they're needed to make it safe to drive, and are the result of a covered incident. This applies to Comprehensive, Comprehensive Basics and Third Party Fire and Theft.

If you have Comprehensive Plus Insurance, you can claim up to $1,000.

This benefit isn't available with Third Party Property Damage Insurance.

Yes, you can choose who repairs your home.

However, if you decide not to use one of our Partner Repairers, we won't be able to warrant the workmanship or repairs that are completed, or assist in managing the repairer throughout the repair on timeframes or quality.

We'll also only pay you the fair and reasonable amount that the repairs should cost.

We have a network of Partner Repairers and suppliers. We engage these preferred repairers to assist in your claims process so they can help in returning you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim. We will also offer a lifetime guarantee on the workmanship of repairs authorised with one of our preferred repairers.