I need to make urgent repairs to my caravan or trailer. Can you help?

Lay-up cover is an optional benefit you can choose that may reduce your premium (and the cover we provide) for an agreed time while you’re not using your caravan.

You can choose lay-up cover for up to 12 months (for up to your entire policy period).

For more information, see our Product Disclosure Statements.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

What you pay for your insurance is based on how likely you are to make a claim. We also consider things like discounts, excess, policy options and government charges.

To find out more about how we calculate your premium, read the Premium, Excess and Discounts Guide on our policy booklets page.

Yes. We cover anyone who has your permission to use your caravan and keeps to the terms of your policy. However, your excess may be affected. See the Premium, Excess and Discounts Guide for your Caravan policy

For more information on what's covered, what's not and terms and conditions, read the Product Disclosure Statement (PDS) on our policy booklets page.

Important note: If you're planning to rent out your caravan, you'll need to let us know beforehand.

We pay the cost of towing your damaged caravan. We must agree to pay the costs of the towing before they are incurred.

For more information about what's covered, what's not and terms and conditions, read the Product Disclosure Statement (PDS) on our policy booklets page.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

We'll pay reasonable accommodation costs if your holiday caravan can't be used or lived in and you're more than 100km from your home (up to $1,000).

Or, if you have advised us you permanently live in your caravan, we can agree to cover temporary accommodation costs (up to $125 per day, up to $5,000) while your caravan is repaired or until your claim is settled (whichever comes first).

For more information, see our Product Disclosure Statements.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

To discuss your emergency repair options, call us straight away on 131 123. We're available 24/7.

Yes, your policy covers your caravan or trailer anywhere in Australia.

Yes, you can claim up to $800 for emergency repairs to your car if they're needed to make it safe to drive, and are the result of a covered incident. This applies to Comprehensive, Comprehensive Basics and Third Party Fire and Theft.

If you have Comprehensive Plus Insurance, you can claim up to $1,000.

This benefit isn't available with Third Party Property Damage Insurance.

Yes you can.

The calculation guide that's provided is a guide only. It's up to you to make sure your home and contents are insured for their full replacement value.

However, if you insure your home or contents for more than the cost to repair, replace or rebuild, we only pay the actual costs of repairing, replacing or rebuilding.