Can I choose my own repairer for my home repairs?

You can choose your own repairer to fix your car with Comprehensive or Comprehensive Plus Insurance, if you've added the 'Any Repairer' option. Our Comprehensive and Comprehensive Plus Insurance automatically includes access to our extensive Partner Repairer network. We've partnered with trusted businesses to deliver quality, safe repairs and have you back on the road as soon as possible.

If you have a Motorcycle Insurance policy, you can use any licensed repairer of your choice to fix your motorcycle.

There are a number of statutory laws in each state or territory that apply when understanding who's responsible for the repair or replacement of damaged dividing fences. You'll be covered for the costs that are your responsibility under the relevant law.

In NSW: https://www.legalaid.nsw.gov.au/

In QLD: http://www.qld.gov.au/law

In the ACT: https://www.accesscanberra.act.gov.au/

In TAS: www.legalaid.tas.gov.au

In SA: http://www.lawhandbook.sa.gov.au/

In WA: http://www.commerce.wa.gov.au/

In the NT: https://nt.gov.au/

If you have the details of the repairer you can give them a call and they can re-schedule it for you.

If your appointment is with one of our Partner Repairers you can call us on 132 132 (7am–8pm AEST/AEDT) and we’ll change the appointment for you.

We recommend you first speak with the repairer about your concerns. If you're still unhappy, please contact us and we'll discuss the next steps.

If we authorise and pay for a repairer to fix your vehicle, we offer a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your vehicle.

If we authorise and pay to repair your home we provide a lifetime guarantee.

This means that we'll repair any defects that were caused by poor workmanship by one of our partner repairers.

We don't guarantee repairs that you authorise yourself or organise if we cash settle your claim.

• We'll arrange a convenient time with you to inspect the damages you're claiming for
• We'll let you know what needs to be repaired. If there's anything that won't or can't be repaired, we'll explain why
• For most claims we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done
• If you have a builder or tradesperson you would prefer to use, simply let us know

To discuss your emergency repair options, call us straight away on 131 123. We're available 24/7.

If we authorise and pay for a repairer to fix your car, we provide a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your car.

Yes, you can claim up to $800 for emergency repairs to your car if they're needed to make it safe to drive, and are the result of a covered incident. This applies to Comprehensive, Comprehensive Basics and Third Party Fire and Theft.

If you have Comprehensive Plus Insurance, you can claim up to $1,000.

This benefit isn't available with Third Party Property Damage Insurance.

We cover damage caused by water leaking or escaping from:

• House gutters
• Pipes and drainpipes
• Baths and toilets
• Appliances (such as washing machines and dishwashers)
• Aquariums
• Water tanks
• Swimming pools.

Read the Product Disclosure Statement (PDS) on our policy booklets page for more information.