I'm placing some contents items in storage, how do I ensure that my items are covered?

If you currently insure your home and contents and you're selling to move into a new home, we cover your new home for a certain period of time (from when you enter the contract to buy it) and your current home.

From the time you sign the contract to buy your new permanent home, your interest in that home is covered up to the value of the deposit. You're covered until the contract settlement date, the date the contract's terminated, or for 90 days after you enter into the contract (whichever's first).

If you have Contents Insurance, your contents are covered at both your current and new home for up to 14 days.

We also cover items being moved to your new home if they're damaged by certain events while in transit, up to a total of $10,000.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, read the Product Disclosure Statement (PDS) on our policy booklets page, or call us on 132 132.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

This depends on the types of items that you're claiming for.

Contents items such as electrical items generally are referred to a specialist supplier that can assist in the replacement process.

We can also sometimes choose to settle you with a store credit or cash settlement and where possible, repair or restore content items.

• We can organise for most items to be repaired or replaced through our suppliers
• We'll arrange for items to be replaced and have them delivered to your home
• We can also provide you with a store credit card for one of our suppliers, or send the funds to you

We can only provide cover once your home is ready to be moved into.

Up until then your home should be covered under construction insurance.

Portable Contents cover is an optional cover for items that you take out of the home with you (like jewellery and watches, your mobile phone or sporting equipment). When you add Portable Contents cover, your things are covered if they’re lost, stolen or accidentally damaged anywhere in the world (limits apply).

You can cover your portable contents as part of your Contents Insurance.

A portable contents excess may apply, read the Premium, Excess and Discounts Guide.

For more details on Portable Contents cover:

• Talk to us on web chat
• Read the Home and Contents Product Disclosure Statement on policy booklets.

If you have Comprehensive Motorcycle cover, we will replace your helmet if it's lost or damaged in an incident we cover.

For an extra cost, you can choose to add the option of cover for protective clothing (e.g. jacket, trousers, boots and gloves) to your policy.

If you have Comprehensive cover, we also cover you personal items, for up to $1,000 in total.

Personal items we will not cover include, mobile phones, cash, and property used for earning an income.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

For more information, read the PDS.