Our house is now at 'lock-up' stage. Can I start a policy?

Whether you're a current member with NRMA* or not, if you require immediate roadside assistance, please call 131 122.

* National Roads and Motorists' Association Limited, ABN 77 000 010 506, trading as the NRMA, is a separate and independent company from Insurance Australia Limited, ABN 11 000 016 722, trading as NRMA Insurance. “NRMA” provides roadside assistance, membership, the My NRMA app, My NRMA Rewards, and other road and travel products and services.

General contents held in storage can be covered under your Contents Insurance policy if you inform us before moving your items into storage and if our acceptance criteria are met.

Read the Product Disclosure Statement (PDS) on our policy booklets page for information on items not covered while in storage.

Please note that Valuable contents are not covered while in storage.

If you currently insure your home and contents and you're selling to move into a new home, we cover your new home for a certain period of time (from when you enter the contract to buy it) and your current home.

From the time you sign the contract to buy your new permanent home, your interest in that home is covered up to the value of the deposit. You're covered until the contract settlement date, the date the contract's terminated, or for 90 days after you enter into the contract (whichever's first).

If you have Contents Insurance, your contents are covered at both your current and new home for up to 14 days.

We also cover items being moved to your new home if they're damaged by certain events while in transit, up to a total of $10,000.

You'll need to give us the details of your new home within 14 days from when you start moving.

To learn more about what you're covered for, read the Product Disclosure Statement (PDS) on our policy booklets page, or call us on 132 132.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

You can take out insurance at any age.

However, the person taking out the insurance policy (who's listed on the policy) must have a legal or financial interest in what's being covered.

After you've transferred ownership, you'll need to complete the required changes with Service NSW. They will process the transfer of ownership and the new policyholder will be notified of their CTP Green Slip details.

Yes, we cover damage caused by storms and weather, for example:

• Flood
• Cyclone or tornado
• Rain
• Thunderstorm
• Hail or snow
• Severe winds.

To be covered, your house must have been structurally sound, watertight and well maintained before the damage occurred.

If your home is unliveable because of an incident we cover, we'll pay for temporary accommodation for you and your family.

If you think you need to relocate, call us on 131 123 anytime, 24/7.

We cover damage caused by water leaking or escaping from:

• House gutters
• Pipes and drainpipes
• Baths and toilets
• Appliances (such as washing machines and dishwashers)
• Aquariums
• Water tanks
• Swimming pools.

Read the Product Disclosure Statement (PDS) on our policy booklets page for more information.

If you live in a house that's a share house you can either take out a policy as a group and all be listed on the policy or you can take out your own policy.

We only provide cover for the contents that are owned by the people that are listed on the policy. The amount you want to insure for should represent those items.