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Should I call the police?

You don't need to call the police for every incident, however you should call them if:

  • You feel unsafe
  • The accident is causing a traffic hazard
  • You believe alcohol or drugs may be involved

Most importantly, call an ambulance first on 000 if you or anyone else is injured.

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We may ask you to provide information to help us process your claim, such as:

  • Purchase receipts
  • Photos of the damage
  • Credit cards or bank statements

You can upload any documents or information online using your account.

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First check to make sure everyone's OK and ring 000 in case of injury or hazard.

If your car can't be driven (after an incident we cover) and your policy covers towing, call us 24/7 on 132 132 and we'll arrange a tow for you.

To see if you're covered for towing, read the Policy Disclosure Statement (PDS) on our policy booklets page.

If another car is involved, it's important to try and get the other driver's details. If you can, ask for their:

  • Name
  • Address
  • Licence number
  • Car's registration number

It's also helpful to take photos of the damage to both cars.

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Take photos of the accident if you can. Pictures of damaged vehicles or property, the location of the incident, number plates and the other driver's licence details will all be useful for your claim.

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If your car’s been stolen, or someone has tried to steal or damage it, you should report the incident to the police before starting your claim.

The police will give you an incident report number, which you’ll need to make your claim.

After you’ve reported the incident, the quickest way to start your claim is by opening the NRMA Insurance app or logging into your account. If you need help with your claim, you can call 131 123.

If you have a Classic Car policy, call 131 123.

Don't have the app?

If you don’t have the app, you can:

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When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

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You don't need to lodge a claim yourself. The injured person or a close relative needs to complete the Accident notification form or Personal injury form and submit it to us. For more information on our claims form, visit our CTP injury claims page

You need to provide these details to the injured person:

  • Your registration number and vehicle make
  • The state or territory where your vehicle is registered
  • Vehicle make
  • Your full name and phone number
  • The vehicle owner's full name
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