I'm an NRMA driver and I've caused an accident injuring someone else, what do I do?

It's easy to make most claims online or by using the NRMA Insurance mobile app. However, if you'd prefer to call 131 123, we're available 24/7.

You don't need to call the police for every incident, however you should call them if:

• You feel unsafe
• The accident is causing a traffic hazard
• You believe alcohol or drugs may be involved

Most importantly, call an ambulance first on 000 if you or anyone else is injured.

For assistance in determining who was at-fault and how to claim, contact the State Insurance Regulatory Authority (SIRA) CTP Assist on 1300 656 919

If you experience an accident or illness that prevents you from earning an income, our Personal Accident and Illness cover can provide you with a weekly benefit to offset this loss of income.

We also provide an option for compensation (lump sum benefits) if certain specified permanent injuries occur, for example if you permanently lose your hearing or sight.

You don't need to make a claim yourself. Just make sure you tell them you're insured with NRMA Insurance and give them your details including:

• Your registration details
• The state and territory where your vehicle is registered
• Your full name, address and contact details
• If applicable - the vehicle owner's contact details

• If you were injured in a motor incident that was caused by a vehicle and you didn't get any details, or if the vehicle isn't insured, you may still be able to claim. You'll need to contact the State Insurance Regulatory Authority (SIRA) CTP Assist on 1300 656 919
• For vehicles registered in another state, you'll need to contact the relevant CTP regulatory authority in that state to find out details of the CTP insurer
• If you're not sure which vehicle caused the accident, you can call the SIRA CTP Assist on 1300 656 919

Anyone injured in a motor vehicle accident can make a claim, including:

• The driver and passengers in another vehicle
• Motorcyclists
• Cyclists, pedestrians and other road users
• The driver that caused the accident.

If an NRMA CTP insured vehicle caused the accident, the person injured will need to make a claim themselves. If they need assistance, someone else can help by filling in the appropriate forms to start their claim. When the claim is submitted, we'll need to speak to the injured person directly.

Drivers who caused an accident while driving an NRMA CTP insured vehicle may also be able to claim a lump sum for certain serious injuries.

You cannot make a claim if you:

• Have been charged with or convicted of a serious driving offence in connection with the accident, or
• Were the at-fault driver of an uninsured vehicle and you knew the vehicle was uninsured.

For more information, or to start a claim, visit our CTP claims page.

You can claim for:

• Medical expenses
• Funeral costs
• Loss of financial support from the relative who died
• Loss of services, such as the care of a parent for a child
• Loss of earnings from your relative, from their injury until their death

You may still be able to claim even if the relative who passed away was partly at fault in the accident.

We understand if this is a difficult time for your family and we're here to help. Please call us on 1800 032 220 and we'll guide you through the process.

If their car is insured in NSW, the injured person will need to claim themselves. If they need help, you can fill in the forms to start their claim. When the claim is submitted, we'll need to speak to the injured person directly.

If the person is seriously ill and they can’t make a claim themselves, call us on 131 123 to find out how you can make a claim on their behalf (known as Third Party Authority).

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA).