- These terms and conditions (“Terms and Conditions”) apply to the NRMA Insurance “$100 Virtual Visa eGift Card Renewal Offer” (“Offer”). By participating in the Offer, Eligible Recipients (see paragraph 4) agree to be bound by these Terms and Conditions.
- The promoter is Insurance Australia Limited ABN 11 000 016 722, trading as NRMA Insurance (Level 9, Tower Two, Darling Park, 201 Sussex Street, Sydney NSW 2000) (“NRMA Insurance”). NRMA Insurance has engaged Digital Glue Australia Pty Ltd ABN 36 127 466 899 (Suite 21 Level 21 101 Miller Street, North Sydney, NSW 2060 Australia) (“Digital Glue”), to undertake the fulfilment of the eGift Cards (see paragraphs 14 and 15).
- The Offer commences when the email containing the Offer (“Offer Email”) is sent and closes (for the addressed recipient of the Offer Email) at 23:59 (Sydney time) on the date specified in the Offer Email (“Offer Period”).
- Subject to these Terms and Conditions, this Offer is available to addressed recipients of an Offer Email who, during the Offer Period:
a) Activate the Offer (see paragraph 7a);
b) Make payment for the Eligible Renewal Policy (see paragraph 5), online at www.nrma.com.au, in-store at an NRMA branch or agency, or over the phone with NRMA Insurance call centre staff.
c) Otherwise satisfy the Offer Requirements (see paragraph 7);
(“Eligible Recipient”).
- This Offer is only available on the renewal policy referred to in the Offer Email (“Eligible Renewal Policy”) and not available on any other NRMA Insurance policy, including any new policy taken out for the same vehicle or property.
- Under this Offer, Eligible Recipients will receive one (1) Virtual Visa eGift Card valued at AUD$100.00 issued by Visa (“eGift Card”) when taking out an Eligible Renewal Policy during the Offer Period, provided all Offer Requirements are met.
- Eligible Recipients must meet all the following entry requirements to qualify for participation in the Offer:
a) the Eligible Recipient must follow the instructions in the Offer Email and activate the Offer within the Offer Period by clicking on the activation link in the Offer Email;
b) the Eligible Renewal Policy must be renewed within the Offer Period;
c) payment must be made for the Eligible Renewal Policy within the Offer Period. Where the Eligible Renewal Policy is on a pay-by-the-month basis, the Eligible Recipient must successfully pay for their first monthly instalment within the Offer Period;
d) the Eligible Renewal Policy must not be cancelled within 45 days of the date the first payment is made for the Eligible Renewal Policy;
e) the Eligible Recipient must have a valid, working email address on their customer profile (“Customer Email Address”) (see paragraph 13 for further details); and
f) the Eligible Recipient must not be an employee of the promoter,
(“Offer Requirements”).
- Limit of one (1) eGift Card per Eligible Recipient. Where the Eligible Renewal Policy has joint policy holders, the eGift Card will be allocated to the primary policyholder.
- This Offer cannot be used in conjunction with other promotional offers or other specials offered by NRMA Insurance. However, for the avoidance of doubt, discount amounts including (where applicable) the Relationship Discount, Multi-Product Discount and discount amounts referred to in the relevant Premium, Excess and Discount Guide will still apply to Eligible Renewal Policies.
- This Offer does not apply to new NRMA Insurance policies.
- Whether NRMA Insurance issues a policy and on what terms is subject to NRMA Insurance’s normal underwriting criteria and practices.
- By renewing the Eligible Renewal Policy during the Offer Period and otherwise meeting the Entry Requirements, the Eligible Recipient agrees:
a) to receiving emails to the Customer Email Address about the redemption and fulfillment of the eGift Card (whether from NRMA Insurance or Digital Glue or their agents); and
b) that such emails will not contain an unsubscribe link.
- Communications about the redemption and fulfillment of the eGift Card will be sent to the Customer Email Address of the Eligible Recipient. In the event an Eligible Recipient does not satisfy paragraph 7e of the Offer Requirements at the time of taking out the Eligible Renewal Policy, such Eligible Recipient will have up to 20 days to provide or update their email address to NRMA Insurance from the date they take out the Eligible Renewal Policy. Customer Email Address can be updated by the Eligible Recipient by:
a) contacting NRMA Insurance on 132 132 or +61 2 6188 4105; or
b) accessing their Online Account at https://connect.nrma.com.au/welcome/login/
- Once an Eligible Recipient has satisfied the Offer Requirements in paragraph 7, NRMA Insurance, via Digital Glue, will email the Customer Email Address within 60 days after the first payment is made for the Eligible Renewal Policy, to confirm that they have qualified for participation in the Offer. This email will include a unique claim code (“Unique Claim Code”) and instructions on how the Eligible Recipient can redeem the eGift Card. The Eligible Recipient must redeem the eGift Card within 90 days of receiving this email.
- The eGift Card will be emailed to the Customer Email Address within approximately 5 working days from application of the Unique Claim Code.
- Each Eligible Recipient acknowledges that the eGift Card can only be used where Prepaid Visa gift cards are accepted and processed electronically. Each Eligible Recipient acknowledges that they must comply with the relevant eGift Card vendor’s terms and conditions, which include the following:
a) Full eGift Card terms and conditions can be found here: https://activgiftcard.com.au/terms-conditions/ (“eGift Card Terms of Use”). Subject to the eGift Card Terms of Use, it cannot be used for certain transactions, including at financial institutions or ATMs;
b) the preloaded credit on the eGift Card will expire in accordance with the expiry date in the eGift Card Terms of Use;
c) the eGift Card cannot be redeemed for cash, reloaded, or be replaced after expiry and is not legal tender, an account card, a credit or security;
d) any dispute about goods or services purchased with the eGift Card should be resolved in accordance with the eGift Card Terms of Use and/or with the relevant retailer and not NRMA Insurance; and
e) please refer any eGift Card transaction enquiries to support@nrma.iag-rewards.com. Neither NRMA Insurance nor Digital Glue is able to reverse any approved transactions on the eGift Card.
- Subject to the eGift Card Terms of Use, the eGift Card is not transferable or exchangeable. NRMA Insurance and/or Digital Glue may subject eGift Cards to verification and security checks in its absolute discretion.
- EXCEPT FOR ANY LIABILITY THAT CANNOT BE EXCLUDED BY LAW (IN WHICH CASE THAT LIABILITY IS LIMITED TO THE MINIMUM ALLOWABLE BY LAW), AND SUBJECT TO CLAUSES 19 AND 20, OUR LIABILITY IS LIMITED TO $100.
- TO THE EXTENT PERMITTED BY LAW, NRMA INSURANCE (INCLUDING ITS OFFICERS, EMPLOYEES AND AGENTS) EXCLUDES ALL LIABILITY (INCLUDING NEGLIGENCE), FOR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE, EXCEPT TO THE EXTENT THAT SUCH LOSS OR DAMAGE WAS DIRECTLY CAUSED BY ANY OF ITS ACTS OR OMISSIONS.
- NRMA Insurance is not liable for any tax liability incurred by an Eligible Recipient as a result of their participation in the Offer.
- Nothing in these Terms and Conditions restricts, excludes, modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth) or the Australian Securities and Investments Commission Act 2001 (Cth).
- For the avoidance of doubt, clauses 18 to 19 do not modify or otherwise affect NRMA Insurance’s potential liability under any insurance policies NRMA Insurance may enter into with you, including an Eligible Renewal Policy entered into pursuant to this Offer.
- NRMA Insurance reserves the right to withdraw or substitute all or part of this Offer with another offer of equal or greater value at NRMA Insurance’s sole discretion. Eligible Recipients who previously took up the Offer will not be entitled to any additional compensation in the event that the eGift Card is later substituted at equal or greater value.
- Once the eGift Card has been despatched via email, NRMA Insurance and Digital Glue will not be responsible for and will be discharged for any delay or failure to deliver the eGift Card.
- NRMA Insurance is not responsible for any undelivered emails due to an Eligible Recipient’s spam filters or email settings.
- To determine an Eligible Recipient’s eligibility for the Offer, NRMA Insurance may request, at its discretion (acting reasonably), proof of identity, residency and eligibility. In the event that an Eligible Recipient cannot provide suitable proof, they may forfeit the Offer in whole and no substitute will be offered.
- NRMA Insurance reserves the right to disqualify any person that seeks to gain an unfair advantage or to manipulate this Offer.
- NRMA Insurance (subject to State and Territory legislation) reserves the right to amend, cancel or suspend this Offer in circumstances where an event beyond the reasonable control of NRMA Insurance corrupts or affects the administration, security, fairness, integrity or proper conduct of this Offer.
- Personal information is being collected by Digital Glue and NRMA Insurance for the purpose of conducting and promoting this Offer, and to assist NRMA Insurance to improve its services. By accepting these Terms and Conditions, each Eligible Recipient consents to the storage and use of their personal information by Digital Glue in accordance with its privacy policy (https://blackhawknetwork.com/au-en/privacy-policy) and by NRMA Insurance in accordance with its privacy policy (at at https://www.nrma.com.au/privacy). If the personal information is not provided, the Eligible Recipient may not be able to participate in this Offer. Each privacy policy also contains information about how individuals may access, update or correct their information, how individuals may complain about the treatment of their personal information, and how each of NRMA Insurance and/or Digital Glue (as applicable) will deal with such a complaint.
- NRMA Comprehensive Car Insurance, NRMA Home Buildings Insurance and NRMA Home Buildings and Contents Insurance policies are issued by Insurance Australia Limited ABN 11 000 016 722 trading as NRMA Insurance. To see if a product is right for you, always consider the Product Disclosure Statement. Product Disclosure Statement and Target Market Determinations are available from nrma.com.au.
