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A warm welcome to our Swann Insurance customers

Thanks for taking a look at what NRMA Insurance has to offer.

Why choose NRMA Insurance?

Backed by IAG, the largest general insurer in Australia and New Zealand.

We have call centre consultants on the ground in Australia, plus plenty of frontline staff to get your claims sorted fast.

Over 100 years of experience protecting the things you value.

We’re here to help make your transition seamless

Check the FAQs and top tips at the bottom of the page.

Get cover to protect your motorcycle for accidental damage, vandalism and damage from things like fire, flood and storm1.

Get cover for damage you cause to someone else's car or property in an accident1.

Insurance for vehicles older than 15 years that are used for hobby or recreational purposes1.

Tell me more

Know that all Partner Repairers’ workmanship is backed by a lifetime guarantee.

Change the way you pay at no extra cost. (Monthly, quarterly or annually.)

Car insurance

Enjoy a lifetime guarantee on the workmanship of authorised repairs to your home.

Change the way you pay at no extra cost. (Monthly, quarterly or annually.)

Home insurance

If your caravan can’t be used after an incident, we'll pay to store it before it’s repaired or we settle your claim (whichever is first).

Change the way you pay at no extra cost. (Monthly, quarterly or annually.)

Caravan insurance
FAQs

Frequently asked questions about the transition to NRMA Insurance for NSW, QLD, SA, WA, TAS, ACT and NT customers

For customers in all locations (except Victoria), your Swann Insurance policy will continue with the same product benefits and features until it expires.

  • You can continue to make a claim in the usual way using the Customer Portal on the Swann website or by calling Swann Insurance on 1300 657 318 (8:30am–5pm AEST/AEDT, Mon–Fri).
  • You can continue to make some changes to your Swann Insurance policy. Call Swann Insurance on 1300 307 926 (8:30am–6pm AEST/AEDT, Mon–Fri).

Swann Insurance customers in all locations (except Victoria) with a policy renewal date on or after 3 August 2025 will be contacted as usual before renewal time.

Eligible customers will receive an invitation to renew their motorcycle insurance with NRMA Insurance instead. To help you decide if you would like to renew with NRMA Insurance, your renewal pack will explain the renewal process, as well as some of the important differences between your current Swann Insurance policy and the new NRMA Insurance policy.

To ensure you make an informed decision:

  • Read all documents and check that all your details are correct. Let us know if any changes are required.
  • Ensure that you read the Product Disclosure Statement (PDS) together with your Certificate of Insurance (COI).
  • Check the excess shown is right for you, as it may have changed.
  • Check that any optional benefits listed on your new Certificate of Insurance (COI) meet your needs and that any listed drivers are shown.
  • Check the sums insured on your Certificate of Insurance (COI) are still appropriate for you.

You can also read the Target Market Determination (TMD). 

As of 14 June 2025, Swann Insurance no longer offers new insurance policies nationally.

And as of 3 August 2025, Swann Insurance no longer offers renewal of policies.

Eligible Swann customers in all locations (except Victoria) will receive an offer to renew their insurance with NRMA Insurance instead. 

As NRMA Insurance does not sell motorcycle policies in Victoria, Swann Insurance customers in Victoria will not transition to NRMA Insurance.

Like Swann Insurance, NRMA Insurance is proudly backed by IAG, Australia and New Zealand’s largest general insurer. We have been helping Australians protect the things they care about for over 100 years. As a Help Company, we have a long, proud history of working with communities to build resilience against severe weather events, protect what’s precious and keep customers safe.

More about who we are.

We operate around the country, with call centres in Adelaide, Perth, Sydney and Brisbane and multiple branch locations.

You can pay for most policies using PayPal, Google Pay and Apple Pay, as well as BPAY, Visa and Mastercard. You can also visit an NRMA Insurance branch or pay at any Australia Post Office.

You have the flexibility to pay for your premium via direct debit monthly, quarterly or annually, at no extra cost.

The NRMA Insurance Contact Centre is available 7 days a week on 1300 168 260. For operating hours, web chat and accessibility options, visit the Contact us page on the NRMA Insurance website. Or you may prefer to visit a branch.

You can continue to contact Swann Insurance on 1300 307 926 (8:30am–6pm AEST/AEDT, Mon–Fri).

Top tips for the transition

You can pay for most policies using PayPal, Google Pay and Apple Pay, as well as BPAY, Visa and Mastercard. You can also visit an NRMA Insurance branch or pay at any Australia Post Office.

You can choose to pay monthly, quarterly or annually at no additional cost.

Changing to an NRMA Insurance policy may mean asking some additional questions when we renew your policy. We’ll let you know if that’s the case. You can answer those questions either in your new online account, through our mobile app, or over the phone.

Download the NRMA Insurance mobile app for the convenience of accessing all your payments, claims and Help Hub rewards in one place.

Things you should know

  1. Subject to acceptability criteria.