How do I make changes to my payment details?

The quickest way to update your details is by:

• Opening the NRMA Insurance App, or
• Logging into your online account.

In your online account:

1. Select Contact details
2. Find the details you want to update and select Edit
3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

You can check whether your payment has cleared by logging into your online account.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

1. Log in to your online account
2. Select Payments
3. Follow the steps provided

For all other policies

1. Log in to your online account
2. Select View Policy
3. Under Payment Plan select See Payment Schedule

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to request an extension online, or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

You can request a 7-day payment extension online.

1. Log in to your account
2. Select Direct debit
3. Select your policy
4. Choose Request payment extension

If you still can't make your payment, call us on 132 132 and we can talk about your options.

For all other policies

1. Log in to your account
2. Select your policy
3. Under Payment Plan, select Request payment extension

If you have another type of insurance, call us on 132 132 and we can talk about your options.

You can pay for a range of our insurance policies by BPAY, including:

• Car
• Home
• Motorcycle & Scooter
• Boat
• Caravan
• Business.

Please note that we don’t accept BPAY for your CTP Green Slip. Why? BPAY doesn’t currently provide real time payment, which means you can’t immediately register your car.

For more information about our payment methods, please visit our payments page.

Provided all the information matches with Service NSW's records, it can take up to an hour for your payment details to be transferred electronically. This is known as an Electronic Green Slip, or e-Green.

After you get your Green Slip from us, we suggest you wait an hour before contacting Service NSW to complete your registration.

A nominated beneficiary is the person or persons you nominate to receive your benefit payment. It's always best to nominate a beneficiary, as not having one can delay the claims process.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024:

1. Log in to your account
2. Click Policy documents
3. Select your policy and follow the prompts.

For all other policies

1. Log in to your account
2. Click your policy from the dashboard
3. Follow the prompts.

If you’ve missed a payment, you can:

• Open the NRMA Insurance app
• Log into your online account
• Pay or renew your policy online
• Call us if you need financial assistance.

It's important to let us know about any payment issues as soon as possible to make sure we’re able to support you. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we may cancel your policy.

You can make a BPAY payment by calling your bank or using internet banking and selecting the BPAY option.

When making a BPAY payment you'll need the reference number, biller code and the amount due. This will be shown on your policy document. Once completed you'll be given a receipt number for as a reference.