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What if I can't make a payment?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to request an extension online, or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

You can request a 7-day payment extension online.

  1. Log in to your account
  2. Select Direct debit
  3. Select your policy
  4. Choose Request payment extension

If you still can't make your payment, call us on 132 132 and we can talk about your options.

For all other policies

  1. Log in to your account
  2. Select your policy
  3. Under Payment Plan, select Request payment extension

If you have another type of insurance, call us on 132 132 and we can talk about your options.

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You can check whether your payment has cleared by logging into your online account.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

  1. Log in to your online account
  2. Select Payments
  3. Follow the steps provided

For all other policies

  1. Log in to your online account
  2. Select View Policy
  3. Under Payment Plan select See Payment Schedule
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If you're wanting to renew your vehicle's registration that has lapsed, you'll need to:

  • Purchase a CTP Green Slip without the registration number listed. This is known as an Original Registration
  • Complete a Vehicle Identity and Safety Check (formerly Blue Slip). Learn more about vehicle inspections and driving unregistered

Please note that the RMS will need the hard copy of the Original Registration. You can obtain this from your local NRMA branch

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For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024

Online

  1. Log in to your account
  2. Click Direct Debit
  3. Select your policy
  4. Within Payment Method, click Edit and follow the prompts.

Mobile app

  1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
  2. Click Manage Payments
  3. Select your policy
  4. Within Current Payment Method, click Edit and follow the prompts.

For all other policies

Online

  1. Log in to your account
  2. Click View policy
  3. Then you can either:
    1. Click Edit under Payment Method to change account, OR
    2. Click Edit under Payment Plan to edit payment date or frequency.

Mobile app

  1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
  2. Click Manage Payments
  3. Select your policy
  4. Within Current Payment Method, click Edit and follow the prompts.
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A nominated beneficiary is the person or persons you nominate to receive your benefit payment. It's always best to nominate a beneficiary, as not having one can delay the claims process.

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If you’ve missed a payment, you can:

It's important to let us know about any payment issues as soon as possible to make sure we’re able to support you. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we may cancel your policy.

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You can make a BPAY payment by calling your bank or using internet banking and selecting the BPAY option.

When making a BPAY payment you'll need the reference number, biller code and the amount due. This will be shown on your policy document. Once completed you'll be given a receipt number for as a reference.

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