How can I check the status of my payment?

If you’re having trouble making your payments, it’s important to let us know as soon as possible. You can log in to request an extension online, or you can call us on 132 132 to talk about your options.

You can also find out more about our financial assistance.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

You can request a 7-day payment extension online.

1. Log in to your account
2. Select Direct debit
3. Select your policy
4. Choose Request payment extension

If you still can't make your payment, call us on 132 132 and we can talk about your options.

For all other policies

1. Log in to your account
2. Select your policy
3. Under Payment Plan, select Request payment extension

If you have another type of insurance, call us on 132 132 and we can talk about your options.

If you're wanting to renew your vehicle's registration that has lapsed, you'll need to:

• Purchase a CTP Green Slip without the registration number listed. This is known as an Original Registration
• Complete a Vehicle Identity and Safety Check (formerly Blue Slip). Learn more about vehicle inspections and driving unregistered

Please note that the RMS will need the hard copy of the Original Registration. You can obtain this from your local NRMA branch

It's important to know if your policies are current, paid and up to date. If not, you may not be covered. To make sure a policy is current:

1. Log in to your account
2. Look to see if your policy is listed
3. See if it's marked cancelled or inactive.

If you can't see your policy – or it's cancelled or inactive – you may not be covered. Contact us immediately.

Unpaid policies might still be listed, even if you're no longer covered. Make sure your policies are paid on time, so you don't lose coverage.

You can also contact us to see if a policy is current.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, or last renewed before 1 July 2024

Online

1. Log in to your account
2. Click Direct Debit
3. Select your policy
4. Within Payment Method, click Edit and follow the prompts.

Mobile app

1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
2. Click Manage Payments
3. Select your policy
4. Within Current Payment Method, click Edit and follow the prompts.

For all other policies

Online

1. Log in to your account
2. Click View policy
3. Then you can either:
   1. Click Edit under Payment Method to change account, OR
   2. Click Edit under Payment Plan to edit payment date or frequency.

Mobile app

1. Open your NRMA Insurance app. (Don't have the app? Download from the App Store or Google Play)
2. Click Manage Payments
3. Select your policy
4. Within Current Payment Method, click Edit and follow the prompts.

Yes. If you want to see what your individual policies cover, you can log into your account and select the policy you're interested in.

A nominated beneficiary is the person or persons you nominate to receive your benefit payment. It's always best to nominate a beneficiary, as not having one can delay the claims process.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024:

1. Log in to your account
2. Click Policy documents
3. Select your policy and follow the prompts.

For all other policies

1. Log in to your account
2. Click your policy from the dashboard
3. Follow the prompts.

If you’ve missed a payment, you can:

• Open the NRMA Insurance app
• Log into your online account
• Pay or renew your policy online
• Call us if you need financial assistance.

It's important to let us know about any payment issues as soon as possible to make sure we’re able to support you. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we may cancel your policy.

You can make a BPAY payment by calling your bank or using internet banking and selecting the BPAY option.

When making a BPAY payment you'll need the reference number, biller code and the amount due. This will be shown on your policy document. Once completed you'll be given a receipt number for as a reference.

You can check the progress of a car or home claim by logging into your account.

For all other claims, call us on 131 123 (available 24/7).