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How do you assess damage to my property?

  • We'll arrange a convenient time with you to inspect the damages you're claiming for
  • We'll let you know what needs to be repaired. If there's anything that won't or can't be repaired, we'll explain why
  • For most claims we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done
  • If you have a builder or tradesperson you would prefer to use, simply let us know

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More FAQs

We recommend you first speak with the repairer about your concerns. If you're still unhappy, please contact us and we'll discuss the next steps.

If we authorise and pay for a repairer to fix your vehicle, we offer a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your vehicle.

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If we authorise and pay to repair your home we provide a lifetime guarantee.

This means that we'll repair any defects that were caused by poor workmanship by one of our partner repairers.

We don't guarantee repairs that you authorise yourself or organise if we cash settle your claim.

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NRMA Insurance have partnerships with specialist repairers and suppliers.

We engage these partners to assist in your claims process as they can best organise to return you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim.

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Sometimes damage ends up costing less than paying the excess. You can have your vehicle assessed before you decide if you want to go ahead with the claim.

We can help you find a repairer most convenient to you to assess the damage. If you don’t want to continue, you can always withdraw the claim without having to pay any excess.

You can start a claim by calling us on 131 123 anytime, 24/7.

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Most claims for damage to your home we organise to send a preferred repairer to attend and inspect your property.

When a claim is accepted these repairers can organise the necessary tradespeople to attend and fix the damage.

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If we authorise and pay for a repairer to fix your car, we provide a lifetime guarantee for the workmanship of those repairs, as long as you're the owner of your car.

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Yes, you can choose who repairs your home.

However, if you decide not to use one of our Partner Repairers, we won't be able to warrant the workmanship or repairs that are completed, or assist in managing the repairer throughout the repair on timeframes or quality.

We'll also only pay you the fair and reasonable amount that the repairs should cost.

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