What changes can I make to my policies using my online account?

We cover anyone who drives your car, even if you haven't listed them on your policy.¹

However, the excess payable may be affected if a driver isn’t listed.

• An additional excess (known as an undisclosed driver excess) applies where a driver is 25 years of age or older and is not listed on your policy
• A higher additional excess (known as an undisclosed driver age excess) applies if the unlisted driver is under 25 years of age
• You won't have to pay either of these additional excesses if the driver is listed on your policy.

Special note for learner drivers:

You don't need to list learner drivers on your policy. Instead, we base any excess related to a claim when the vehicle was driven by a learner driver on the excess of the supervising driver. This excess may be higher if the supervising driver is not listed on your policy.

Things you should know

¹ Cover is subject to standard underwriting guidelines and policy terms.

The quickest way to update your details is by:

• Opening the NRMA Insurance App, or
• Logging into your online account.

In your online account:

1. Select Contact details
2. Find the details you want to update and select Edit
3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

You’ll need to tell us if you change the address where your insurance covers you or your mailing address.

Changing your insured address when you renew

For car policies:

1. Log in or register now
2. Find your policy and select Review renewal
3. Go to How you use your car and select Change how you use your car
4. Follow the prompts to change your address.

For all other policies, call us.

Changing your insured address at any other time

For car, caravan, motorcycle, or trailer policies:

1. Log in or register now
2. Find your policy and select View policy
3. Find your vehicle and select View all details
4. Go to Car usage and select Edit car usage
5. Follow the prompts to change your address.

For all other policies, call us.

To change your mailing address:

1. Log in or register now
2. Select Settings
3. Select Change how you receive your policy documents and bills
4. Follow the prompts to change how you receive your policy documents and bills.

You can add a driver to your car insurance policy in your online account.

Adding a driver when you renew

1. Log in or register now
2. Find your policy and select Review renewal
3. Go to Listed drivers and select Change listed drivers
4. Follow the prompts to add a driver.

Adding a driver at any other time

1. Log in or register now
2. Find your policy and select View policy
3. Find your asset and select View all details
4. Go to Listed drivers and select Edit listed drivers
5. Follow the prompts to add a driver.

In general, you'll need to call us on 132 132 in order to change the car on your motor policy.

Yes, in certain circumstances. Contact us for more information.

You can easily register for an online account now.

Yes, you're able to remove a name from a policy in cases involving divorce, separation or death.

To do this, please contact us

If you need to change or add something to your cover, you’ll need to provide:

• your policy number
• some information about your business activities
• details of the business premises including address, age and security details.

If you’re making a change specifically about a vehicle, agricultural machinery, or other business items, then you may need to also provide:

• registration and VIN numbers
• serial numbers and make and model information.

We need this information to help you decide on the cover you need and to assist with identifying items in the event they’re stolen and you need to make a claim.