What is a defined event?

If you have the details of the repairer you can give them a call and they can re-schedule it for you.

If your appointment is with one of our Partner Repairers you can call us on 132 132 (7am–8pm AEST/AEDT) and we’ll change the appointment for you.

Business interruption insurance can help cover loss of income and some operational expenses if your business needs to close as a result of an insured event.

Having this kind of cover can help your business stay afloat while your ability to conduct normal operations has to stop.

The length of time your business is covered for will depend on your individual policy. When you take up a new policy, you’ll be able to decide how long you’d need to be covered for after an insured event.

For information about what to do before, during and after a cyclone, storm, flood or bushfire to protect your home and belongings visit our severe weather page.

Yes, we cover damage caused by storms and weather, for example:

• Flood
• Cyclone or tornado
• Rain
• Thunderstorm
• Hail or snow
• Severe winds.

To be covered, your house must have been structurally sound, watertight and well maintained before the damage occurred.

If your home is unliveable because of an incident we cover, we'll pay for temporary accommodation for you and your family.

If you think you need to relocate, call us on 131 123 anytime, 24/7.

We cover damage caused by water leaking or escaping from:

• House gutters
• Pipes and drainpipes
• Baths and toilets
• Appliances (such as washing machines and dishwashers)
• Aquariums
• Water tanks
• Swimming pools.

Read the Product Disclosure Statement (PDS) on our policy booklets page for more information.