Why's a third party/partner repairer/supplier calling me when I'm a customer?

First write on the envelope "Return to sender" and send it back to us. We will try to contact the customer to have their details updated.

Due to the privacy laws however, we can’t change their address without their permission.

You can choose your own repairer to fix your car with Comprehensive or Comprehensive Plus Insurance, if you've added the 'Any Repairer' option. Our Comprehensive and Comprehensive Plus Insurance automatically includes access to our extensive Partner Repairer network. We've partnered with trusted businesses to deliver quality, safe repairs and have you back on the road as soon as possible.

If you have a Motorcycle Insurance policy, you can use any licensed repairer of your choice to fix your motorcycle.

If you have the details of the repairer you can give them a call and they can re-schedule it for you.

If your appointment is with one of our Partner Repairers you can call us on 132 132 (7am–8pm AEST/AEDT) and we’ll change the appointment for you.

If we authorise and pay to repair your home we provide a lifetime guarantee.

This means that we'll repair any defects that were caused by poor workmanship by one of our partner repairers.

We don't guarantee repairs that you authorise yourself or organise if we cash settle your claim.

• We'll arrange a convenient time with you to inspect the damages you're claiming for
• We'll let you know what needs to be repaired. If there's anything that won't or can't be repaired, we'll explain why
• For most claims we can organise one of our accredited Partners to do the work and we'll provide a lifetime guarantee for the work done
• If you have a builder or tradesperson you would prefer to use, simply let us know

Turnover is used to get an understanding of the size of your business, and to make sure you are covered appropriately.

The main thing you get with Third Party Property Damage Insurance is ‘liability cover’.

It’s a basic level of cover (all our car insurance policies come with liability cover up to $20 million).

It covers you for damage you cause to other people’s cars or property in an accident.

We have a network of Partner Repairers and suppliers. We engage these preferred repairers to assist in your claims process so they can help in returning you to the position you were in before your claim.

Rest assured that we only engage suitably qualified repairers and leading retailers that we work closely with to assist with your claim. We will also offer a lifetime guarantee on the workmanship of repairs authorised with one of our preferred repairers.