Security and monitoring resource centre

Here to help

Our security and monitoring online resource centre provides you with the links and contact details you may need to help keep your home security system delivering on the performance and reliability you have come to expect.

Need to book a service call?

Our expert servicing and maintenance helps to ensure that your alarm system can protect your family and possessions around the clock, 365 days a year. Our licensed technicians can help to ensure your alarm is in good working order, extending the life of the hardware and components.

Call 132 553 (selecting option 4) to arrange a service visit from one of our licensed technicians.

Want to upgrade your alarm system?

Whether your security priorities have changed or you have an outdated alarm system, NRMA may be able to upgrade your current alarm system to help ensure that it continues to deliver on the level of security you require.

Call 132 553 (selecting option 2) to discuss your upgrade options.

Thinking of cancelling your home phone line?

You may be able to continue your alarm monitoring service by upgrading your system to report to us wirelessly via a secure mobile network.

Call 132 553 (selecting option 2) to discuss your options.

Moving house?

While moving house is an exciting time it’s good to remember that you will still need to protect your family, possessions and new property after the move.

Read some common questions our customers ask about moving their home security system.

Looking for some security & fire safety tips?

Read our home safety and security tips for more information on how to help further protect your family, property and possessions against the risk of theft or fire.

Need your alarm user manual?

Whether you’ve lost your original manual, need a spare copy or just want quick and easy access to troubleshooting tips, then our wide range of alarm user manuals are available to download online.

Have a Beam home alarm system?

We no longer sell Beam alarm products to new customers, but if you're an existing customer with a Beam home alarm system, we can help.

Your monthly Beam subscription includes:

  • 24/7 back-to-base security monitoring
  • Mobile data connection to allow the Hub to communicate to your Beam app and the 24/7 security monitoring
  • Multi-user access to the Beam app and Customer portal
  • Equipment repayment (36 month-agreement only).

For any other questions about your Beam alarm system, call 132 553.

Read our Terms and Conditions

Things you should know

NRMA Security is provided by HSC Home Security Pty Ltd, ABN 72 639 956 460, NSW Master Licence No. 000105649, ACT Master Licence No. 17502691, QLD Security Firm Licence No. 4412482.