How do I cancel my policy?

You can apply for an International Driving Permit online through the NRMA*. If you need it urgently, you can use the Priority Service by applying in person at any Service NSW centre.

* National Roads and Motorists' Association Limited, ABN 77 000 010 506, trading as the NRMA, is a separate and independent company from Insurance Australia Limited, ABN 11 000 016 722, trading as NRMA Insurance. “NRMA” provides Roadside Assistance Membership, the “My NRMA Rewards app” and other road, travel and rewards products and services.

Before you cancel your CTP Green Slip, you need to cancel your vehicle’s NSW registration.

Once this is done, complete our CTP cancellation form, then:

• Email it to ctpaccountspayable@iag.com.au, or
• Post it to us at the address shown on the form.

Otherwise, call us on 1800 882 364 or visit your nearest branch.

It's always a good idea to let us know if you've sold your vehicle. By telling us you've sold your vehicle, we can let you know if you're entitled to a refund of any unused premium, should you choose to cancel your policy at that time.

You can cancel your policy online, or by calling us on 132 132.

The quickest way to update your details is by:

• Opening the NRMA Insurance App, or
• Logging into your online account.

In your online account:

1. Select Contact details
2. Find the details you want to update and select Edit
3. Follow the instructions and enter your new details.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

It's important to know if your policies are current, paid and up to date. If not, you may not be covered. To make sure a policy is current:

1. Log in to your account
2. Look to see if your policy is listed
3. See if it's marked cancelled or inactive.

If you can't see your policy – or it's cancelled or inactive – you may not be covered. Contact us immediately.

Unpaid policies might still be listed, even if you're no longer covered. Make sure your policies are paid on time, so you don't lose coverage.

You can also contact us to see if a policy is current.

If your contents are lost or damaged as a result of an event we have agreed to cover, you'll be covered up to $1,000.

You can also opt to increase your contents cover. If you choose to increase your contents cover above $1,500, the most we'll pay for a single item is $1,500.

The contents we cover must be used solely in your boat, and includes:

• Household items and appliances
• Portable navigation equipment
• Driving equipment (while not in use)
• Fishing equipment (while not in use)
• Waterskiing equipment (while not in use).

Contents we don't cover include:

• Portable electronic items and accessories, phones and cameras
• Cash, jewellery, watches and personal effects
• Fuel
• Food, Drinks, Medicines or Bait
• Sporting equipment such as sailboards and surfboards
• Contents solely used on your boat tender.

If your claim is for theft, attempted theft, or vandalism, you won't be covered if your items were not in a lockable cabin or compartment at the time of the incident, or if there was no proof of forced entry into the locked cabin/compartment.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

For more information about contents cover, read the Product Disclosure Statement (PDS).

When your car is sold, your NSW CTP Green Slip transfers to the new owner, so there's no balance to be refunded.

If you’ve missed a payment, you can:

• Open the NRMA Insurance app
• Log into your online account
• Pay or renew your policy online
• Call us if you need financial assistance.

It's important to let us know about any payment issues as soon as possible to make sure we’re able to support you. If your payment is overdue, you'll need to pay the overdue amount as part of the claim settlement process. If you don't pay on time, we may cancel your policy.

To protect the security of customer information, all data entered into the web chat session is encrypted. You should however never disclose credit card details in a chat session. If we require these details we'll ask you to call us on 132 132.

If you have Comprehensive Motorcycle cover, we will replace your helmet if it's lost or damaged in an incident we cover.

For an extra cost, you can choose to add the option of cover for protective clothing (e.g. jacket, trousers, boots and gloves) to your policy.

If you have Comprehensive cover, we also cover you personal items, for up to $1,000 in total.

Personal items we will not cover include, mobile phones, cash, and property used for earning an income.

Important note for customers in NSW, Queensland, Tasmania and the ACT:

If your policy was

• First purchased before 21 April 2024 and not yet renewed
• Last renewed before 1 July 2024

your cover will be different. Call us on 132 132.

For more information, read the PDS.