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How do I get a Primary Producer concession?

For us to apply the Primary Producer concession to your CTP policy, we'll need to sight one of the following documents:

  • A Primary Producer Declaration issued by Transport for NSW
  • A Primary Producer Declaration certified by a qualified accountant within the last 12 months
  • Most recent tax averaging certificate, less than 2 years old
  • Most recent tax assessment notice, less than 2 years old
  • A letter from the Australian Taxation Office, less than 2 years old

Please have these available and call us on 132 132 or visit us at your local branch

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More FAQs

We’ll talk to you about your options to pay your excess. It depends on the type of claim and how the claim will be settled.

We might ask you to pay your excess to the repairer or supplier that we've arranged to manage your claim. Or, we might deduct the excess from a settlement we pay you.

You can also pay your excess directly to us for your car insurance or your home insurance.

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A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers.

To certify your documents:

  1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
  2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original
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The name on your CTP policy should match the name on your car registration.

If more than one name must be on your CTP Green Slip, the registered owner must be listed first.

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When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

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While some pension concession card holders may be eligible for automatic registration renewal, this isn't always the case.

It's best to contact Service NSW on 132 213 or visit their website to confirm that your registration has been renewed.

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To get a copy of your tax invoice sent to you by email for your motor, home or landlord policies:

  1. Log into your account
  2. Select Policy documents from the top dashboard
  3. Select the relevant policy
  4. In the Tax Invoice area, click the button to request your tax invoice
  5. Your tax invoice will then be available for download in your account or emailed to you within 15 min
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