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What is a certified document and how do I get documents certified?

A certified document is a copy signed and stamped by an authorised person who has checked it against the original document. In Australia, a range of authorised people in your community can complete this, including Medical Practitioners, Legal Practitioners, Court Officials, Justices of the Peace (JP), Full-time Primary or Secondary School Teachers, Pharmacists, Veterinarians and Police Officers.

To certify your documents:

  1. Make copies of the original documents. If you don't have a photocopier, most newsagencies offer this service
  2. Take the original documents, such as your driver's licence, the insured's driver's licence or evidence of death and your copies to an authorised person to sight, stamp and certify your copies as true and original

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When you buy your insurance, we'll email or post you a Certificate of Insurance. When you renew your insurance, your Certificate of Insurance will be included when we send you your renewal documents.

You can also get your renewal documents or Certificate of Insurance through your online account:

  1. Log in to your account
  2. Click View Policy
  3. Navigate to the area called Policy Documents.
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You can get a copy of your Certificate of Currency, Certificate of Insurance or tax invoice online. Log in to your account, then:

  1. Find your Business Insurance policy and select View policy
  2. Under Policy Documents, select Email me my Certificate of Currency to get a copy of your Certificate of Currency, or
  3. Select View all Policy Documents to view and request a copy of your Certificate of Insurance or tax invoice.

A Certificate of Currency is proof that you have an active policy.

A Certificate of Insurance shows what your policy covers, the amount covered and the period of cover.

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For us to apply the Primary Producer concession to your CTP policy, we'll need to sight one of the following documents:

  • A Primary Producer Declaration issued by Transport for NSW
  • A Primary Producer Declaration certified by a qualified accountant within the last 12 months
  • Most recent tax averaging certificate, less than 2 years old
  • Most recent tax assessment notice, less than 2 years old
  • A letter from the Australian Taxation Office, less than 2 years old

Please have these available and call us on 132 132 or visit us at your local branch

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An Authority to Act is a document that provides another person with authority to act on your behalf.

This is different from a Power of Attorney as it isn't defined as a legal document.

An authority to act is also for a single occasion rather than ongoing authority across multiple matters.

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Take photos of the accident if you can. Pictures of damaged vehicles or property, the location of the incident, number plates and the other driver's licence details will all be useful for your claim.

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When you make a claim, we may ask you to provide documents that help us assess and settle your claim. Documents can also be used to help us identify correct replacements for you.

Some examples of the types of documents are receipts, valuation certificates, credit card or bank statements, photos or an emergency services report.

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