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Support if you’ve lost a loved one

If you’ve lost a loved one and are an executor of their will or administrator of their estate, we can help you with their insurance.

Call 132 132

How we can help through this change

We understand that organising the affairs of someone you’ve lost can be overwhelming. We’re here to help when it comes to their insurance.

Call us on 132 132 during business hours. We can help you make policy changes if you’re the executor or administrator and refer you to extra support.

Need to make changes to their policy?

Confirming your status as executor or administrator

When someone passes away and you need to take care of their insurance, you can talk to us on 132 132.

You’ll need to confirm you’re the executor or administrator and we’ll ask you to provide some contact details. If possible, have these documents handy:

  • A certified copy of your photo ID
  • A certified copy of the Grant of Probate or Grant of Letters of Administration
  • A certified copy of the death certificate.

As an executor or administrator, you can:

  • Make changes to the policy
  • Make a payment
  • Make a claim
  • Get a copy of the certificate of insurance
  • Cancel or replace the policy.
Call 132 132

Simplify your financial administration

Let other companies know your loved one has died through the Australian Death Notification Service. If possible, have these documents on hand:

  • Official death certificate
  • Account numbers
  • Membership numbers (if applicable).

Has this change impacted your finances?

Sometimes the death of a loved one can put an additional strain on your finances.

Experiencing financial stress or finding it difficult to keep up with payments? We’re here to talk through your options to help you stay covered and reduce the risk of financial shock.

Call 132 132 and we’ll work with you to find support that’s right for your situation.  The earlier you call us, the sooner we can help.

Have any of your other details changed?

If any of the details you’ve given us in the past have changed, let us know because this can impact your insurance premium.

For example, for car insurance, this could include where you park and how many kilometres you drive. For home, this could include any renovations or security systems.

Specialised support services

Call Grief Australia on 1800 642 066 to talk to a counsellor, find a support group and get practical steps to help navigate this time.

Get free, confidential counselling

If you have a current policy with us, you and your family can access free, confidential counselling through Sonder.

Call us on 132 132 and we’ll help you get set up. Sonder is a separate entity to NRMA Insurance and your sessions are private.

Help to get your finances back on track

If you’re struggling with any of your payments, including a claims excess, you can speak confidentially and for free to a financial counsellor at the National Debt Helpline.

Call 1800 007 007 or use the live chat at ndh.org.au.

See if you’re eligible for government support

If you were a carer for the person before they died, you may be able to get a carer’s payment.

If the person who died was your partner, and they were registered for the Pension Bonus Scheme or the Department of Veteran’s Affairs, or died before successfully making a pension claim, you may be eligible for a Pension Bonus Bereavement Payment.

Get more information at Services Australia.

Get help in your preferred language

Call 132 132 and tell us you’d like to use an interpreter, and we’ll arrange it for you.

Our consultants have access to over 150 languages through independent interpreter services.

Do you live in Sydney and speak Arabic, Cantonese or Mandarin?

Find a branch to get help in your language.

Are you d/Deaf or hard of hearing?

If you have a speech communication difficulty, the National Relay Service (NRS) is a free, confidential service you can use to speak to us.

They offer several ways to make a call, including text, captions, SMS, voice or video. Find the option that best suits your needs.

You can also talk to us via NRMA Insurance web chat. Live chat with one of consultants when you log in to your account.