Can I make a CTP insurance claim on someone else's behalf?

You can give other NRMA Insurance customers the ability to view your personal information and your policies, as well as take out new policies on your behalf. You can choose exactly what they can see and change, and you can change or remove their access any time. They won't be able to purchase new policies or make changes to your personal information, except by calling us on 132 132 and passing a 5-point ID check.

Here's what you need to do to grant permission to other NRMA Insurance customers:

1. Log in to your account
2. Go to Settings
3. Click Give shared access on the Shared access tile
4. Enter their email address or mobile number
5. Click Next
6. Click Yes to confirm access or Search again.

If you experience an accident or illness that prevents you from earning an income, our Personal Accident and Illness cover can provide you with a weekly benefit to offset this loss of income.

We also provide an option for compensation (lump sum benefits) if certain specified permanent injuries occur, for example if you permanently lose your hearing or sight.

An Authority to Act is a document that provides another person with authority to act on your behalf.

This is different from a Power of Attorney as it isn't defined as a legal document.

An authority to act is also for a single occasion rather than ongoing authority across multiple matters.

Anyone injured in a motor vehicle accident can make a claim, including:

• The driver and passengers in another vehicle
• Motorcyclists
• Cyclists, pedestrians and other road users
• The driver that caused the accident.

If an NRMA CTP insured vehicle caused the accident, the person injured will need to make a claim themselves. If they need assistance, someone else can help by filling in the appropriate forms to start their claim. When the claim is submitted, we'll need to speak to the injured person directly.

Drivers who caused an accident while driving an NRMA CTP insured vehicle may also be able to claim a lump sum for certain serious injuries.

You cannot make a claim if you:

• Have been charged with or convicted of a serious driving offence in connection with the accident, or
• Were the at-fault driver of an uninsured vehicle and you knew the vehicle was uninsured.

For more information, or to start a claim, visit our CTP claims page.

You don't need to lodge a claim yourself. The injured person or a close relative needs to complete the Accident notification form or Personal injury form and submit it to us. For more information on our claims form, visit our CTP injury claims page

You need to provide these details to the injured person:

• Your registration number and vehicle make
• The state or territory where your vehicle is registered
• Vehicle make
• Your full name and phone number
• The vehicle owner's full name