Who can make a NSW CTP personal injury claim?

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Pay online at Access Canberra.
 

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Pay over the counter at an Australia Post Office.
 

Access Canberra Service Centre

Pay over the counter at an Access Canberra Service Centre.

It's easy to make most claims online or by using the NRMA Insurance mobile app. However, if you'd prefer to call 131 123, we're available 24/7.

If the other driver's vehicle is registered in NSW, you can look up the CTP insurer for a vehicle online by using Service NSW Check registration

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

If you're injured in a motor vehicle accident caused by a vehicle with an NRMA NSW CTP Green Slip, we can help you with your recovery and return to work. You may be eligible to claim for:

• A percentage of any income you've lost (if time off work is required to recover)
• Reasonable treatment and rehabilitation expenses
• Commercial attendant care (for help needed around the home)
• Compensation if a relative passes away
• Funeral expenses

Generally, workers' compensation insurance covers employees for wages and medical benefits if they are injured in the course of their employment.

Broadform Liability covers you if you become legally liable to pay compensation (to a person other than an employee) for personal injury or property damage.

If you experience an accident or illness that prevents you from earning an income, our Personal Accident and Illness cover can provide you with a weekly benefit to offset this loss of income.

We also provide an option for compensation (lump sum benefits) if certain specified permanent injuries occur, for example if you permanently lose your hearing or sight.

A nominated beneficiary is the person or persons you nominate to receive your benefit payment. It's always best to nominate a beneficiary, as not having one can delay the claims process.

You can claim for:

• Medical expenses
• Funeral costs
• Loss of financial support from the relative who died
• Loss of services, such as the care of a parent for a child
• Loss of earnings from your relative, from their injury until their death

You may still be able to claim even if the relative who passed away was partly at fault in the accident.

We understand if this is a difficult time for your family and we're here to help. Please call us on 1800 032 220 and we'll guide you through the process.

If their car is insured in NSW, the injured person will need to claim themselves. If they need help, you can fill in the forms to start their claim. When the claim is submitted, we'll need to speak to the injured person directly.

If the person is seriously ill and they can’t make a claim themselves, call us on 131 123 to find out how you can make a claim on their behalf (known as Third Party Authority).

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA).

You don't need to lodge a claim yourself. The injured person or a close relative needs to complete the Accident notification form or Personal injury form and submit it to us. For more information on our claims form, visit our CTP injury claims page

You need to provide these details to the injured person:

• Your registration number and vehicle make
• The state or territory where your vehicle is registered
• Vehicle make
• Your full name and phone number
• The vehicle owner's full name