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How can I manage people's access to my personal information and policies?

You can give other NRMA Insurance customers the ability to view your personal information and your policies, as well as take out new policies on your behalf. You can choose exactly what they can see and change, and you can change or remove their access any time. They won't be able to purchase new policies or make changes to your personal information, except by calling us on 132 132 and passing a 5-point ID check.

Here's what you need to do to grant permission to other NRMA Insurance customers:

  1. Log in to your account
  2. Go to Settings
  3. Click Give shared access on the Shared access tile
  4. Enter their email address or mobile number
  5. Click Next
  6. Click Yes to confirm access or Search again.

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Pay online now

Pay online at Access Canberra.
 

Pay at a Post Office (renewals only)

Pay over the counter at an Australia Post Office.
 

Access Canberra Service Centre

Pay over the counter at an Access Canberra Service Centre.

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An Authority to Act is a document that provides another person with authority to act on your behalf.

This is different from a Power of Attorney as it isn't defined as a legal document.

An authority to act is also for a single occasion rather than ongoing authority across multiple matters.

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No. Your car or caravan won’t be covered while being used by another driver as part of any vehicle sharing service. However, you are still covered while you are the person driving the car.

When you apply for car or caravan insurance, we’ll ask you how often your vehicle is used for vehicle sharing. If it’s used for shared services more than 50% of the time, we may not be able to offer insurance.

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Yes, you can access your account using your smart phone.

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If you live in a house that's a share house you can either take out a policy as a group and all be listed on the policy or you can take out your own policy.

We only provide cover for the contents that are owned by the people that are listed on the policy. The amount you want to insure for should represent those items.

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If their car is insured in NSW, the injured person will need to claim themselves. If they need help, you can fill in the forms to start their claim. When the claim is submitted, we'll need to speak to the injured person directly.

If the person is seriously ill and they can’t make a claim themselves, call us on 131 123 to find out how you can make a claim on their behalf (known as Third Party Authority).

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA).

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