I've sold my car. Why don't I get a refund on my NSW CTP Green Slip Insurance?

You can pay for your CTP Green Slip:

• Online
• By calling us on 131 144
• At your local branch
• By post (complete the payment slip on your policy certificate and send it to NRMA Insurance, Reply Paid 9871, Sydney NSW 2000)

Renewal payments can also be made at your local post office.

There are a few different ways to cancel your policy depending on which policy you have.

Car insurance

You can cancel your car insurance in the NRMA Insurance App. You can also cancel your car insurance by logging into your online account and then:

• Finding your policy and select View Policy
• Going to the Cancel Policy section and select Cancel Policy.

Green Slip

To cancel your Green Slip, see How do I cancel my NSW CTP Green Slip?.

Other policies

To cancel any other policy, contact us.

SGIO or SGIC customers

If you’re an SGIO or SGIC customer:

• Talk to us on web chat, or
• Call us on 133 233.

Don't have the app?

If you don’t have the app, you can:

• Download on the App Store, or
• Get it on Google Play.

Before you cancel your CTP Green Slip, you need to cancel your vehicle’s NSW registration.

Once this is done, complete our CTP cancellation form, then:

• Email it to ctpaccountspayable@iag.com.au, or
• Post it to us at the address shown on the form.

Otherwise, call us on 1800 882 364 or visit your nearest branch.

It's always a good idea to let us know if you've sold your vehicle. By telling us you've sold your vehicle, we can let you know if you're entitled to a refund of any unused premium, should you choose to cancel your policy at that time.

You can cancel your policy online, or by calling us on 132 132.

The amount that your car is insured for includes all on-road costs, which means that when we pay you we remove these costs from your settlement amount.

You can apply to Service NSW and your CTP insurer for refunds of these costs.

Any CTP refunds have to happen after the car registration is cancelled.