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How do I check if my policy is current?

It's important to know if your policies are current, paid and up to date. If not, you may not be covered. To make sure a policy is current:

  1. Log in to your account
  2. Look to see if your policy is listed
  3. See if it's marked cancelled or inactive.

If you can't see your policy – or it's cancelled or inactive – you may not be covered. Contact us immediately.

Unpaid policies might still be listed, even if you're no longer covered. Make sure your policies are paid on time, so you don't lose coverage.

You can also contact us to see if a policy is current.

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More FAQs

There are a few different ways to cancel your policy depending on which policy you have.

Car insurance

You can cancel your car insurance in the NRMA Insurance App. You can also cancel your car insurance by logging into your online account and then:

  • Finding your policy and select View Policy
  • Going to the Cancel Policy section and select Cancel Policy.

Green Slip

To cancel your Green Slip, see How do I cancel my NSW CTP Green Slip?.

Other policies

To cancel any other policy, contact us.

SGIO or SGIC customers

If you’re an SGIO or SGIC customer:

Don't have the app?

If you don’t have the app, you can:

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You can check whether your payment has cleared by logging into your online account.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

  1. Log in to your online account
  2. Select Payments
  3. Follow the steps provided

For all other policies

  1. Log in to your online account
  2. Select View Policy
  3. Under Payment Plan select See Payment Schedule
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Yes. If you want to see what your individual policies cover, you can log into your account and select the policy you're interested in.

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If the vehicle is registered in NSW, you can look up the CTP insurer for a vehicle by using Service NSW Check registration

If the vehicle is registered in another state or territory, contact the State Insurance Regulatory Authority (SIRA)

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You can check the progress of a car or home claim by logging into your account.

For all other claims, call us on 131 123 (available 24/7).

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