How do I check the status of my car or home claim?

It's easy to make most claims online or by using the NRMA Insurance mobile app. However, if you'd prefer to call 131 123, we're available 24/7.

You can check whether your payment has cleared by logging into your online account.

For policies in NSW, QLD, TAS and the ACT first purchased before 21 April 2024 and not yet renewed, OR policies in NSW, QLD, TAS and the ACT last renewed before 1 July 2024

1. Log in to your online account
2. Select Payments
3. Follow the steps provided

For all other policies

1. Log in to your online account
2. Select View Policy
3. Under Payment Plan select See Payment Schedule

It's important to know if your policies are current, paid and up to date. If not, you may not be covered. To make sure a policy is current:

1. Log in to your account
2. Look to see if your policy is listed
3. See if it's marked cancelled or inactive.

If you can't see your policy – or it's cancelled or inactive – you may not be covered. Contact us immediately.

Unpaid policies might still be listed, even if you're no longer covered. Make sure your policies are paid on time, so you don't lose coverage.

You can also contact us to see if a policy is current.

The best way to see how to make a claim is to visit nrma.com.au/claims, select your type of policy and follow the steps. You can also call us on 131 123 – we're available 24/7.

We offer market value policies for cars that have pre-existing hail damage providing that they're in registrable condition.

You can find more information on market value policies by visiting our car insurance page.

You should make a claim as soon as possible, but if you’re unsure get in touch with us.

Most claims can be made at any time, but sometimes you’ll need our approval before incurring certain costs, such as towing, or repairing or replacing damaged property.

In NSW, QLD, ACT or TAS, you can make home and most car claims online by logging in to your account.

If you have a Veteran, Vintage and Classic Car policy, any other type of insurance, or would just prefer to speak with us, call on 131 123 and we'll make your claim for you over the phone, 24 hours a day, 7 days a week.

In SA, WA and the NT you can make a car or home claim online (except for Classic Car policies) by logging in to your account.

For all other types of insurance, or if you’d prefer to speak with us, you can call our 24/7 claims line on 131 123.