What happens if I'm at Service NSW and my payment hasn't transferred successfully?

You can pay for your CTP Green Slip:

• Online
• By calling us on 131 144
• At your local branch
• By post (complete the payment slip on your policy certificate and send it to NRMA Insurance, Reply Paid 9871, Sydney NSW 2000)

Renewal payments can also be made at your local post office.

In general, you'll need to call us on 132 132 in order to change the car on your motor policy.

After you've transferred ownership, you'll need to complete the required changes with Service NSW. They will process the transfer of ownership and the new policyholder will be notified of their CTP Green Slip details.

You can pay for a range of our insurance policies by BPAY, including:

• Car
• Home
• Motorcycle & Scooter
• Boat
• Caravan
• Business.

Please note that we don’t accept BPAY for your CTP Green Slip. Why? BPAY doesn’t currently provide real time payment, which means you can’t immediately register your car.

For more information about our payment methods, please visit our payments page.

Provided all the information matches with Service NSW's records, it can take up to an hour for your payment details to be transferred electronically. This is known as an Electronic Green Slip, or e-Green.

After you get your Green Slip from us, we suggest you wait an hour before contacting Service NSW to complete your registration.

While some pension concession card holders may be eligible for automatic registration renewal, this isn't always the case.

It's best to contact Service NSW on 132 213 or visit their website to confirm that your registration has been renewed.

If you need to pay for your NSW CTP Green Slip renewal more than 42 days before it's due, please call us on 132 132 or visit us at your local branch